Espresso Session - Resolving Conflict

Overview

Conflict and disagreement can be a huge barrier to getting things done. People have different views and regardless of which view is right, if people dig their heels in you can end up at stalemate.

But don’t let conflict stress you – it can be a positive. This session looks at ways in which you can positively manage conflict, and helps you weigh up all the options rationally, and come up with the approach that works and delivers the best outcome.

• Participants will be covering the link between emotions and behaviour, five conflict handling modes, 8 step approach to collaboration and Skills Practice
• Participants will leave with a personal application plan