Course code: GFB - call 0845 071 2801
Overview
Course duration: 1 day.
This is a highly interactive course which will give opportunity to practise giving and receiving feedback in the workplace.
This one day course gives you the core skills that will help develop confidence to deliver and receive feedback effectively.
Using a simple 7 step technique this course provides plenty of practical opportunities to develop this essential skill for a workplace professional.
Is it right for me?
Any individual who has to give feedback as part of their role. This programme will also cover how to receive feedback effectively.
What will I learn?
By the end of this course you will be able to:
- Define feedback and when it should be used.
- Deliver appropriate feedback to your colleagues in a range of situations.
- Give balanced feedback using a seven step feedback model.
- Build rapport and empathy with your colleagues in feedback situations.
Pre-course Activity
Delegates should bring a real life scenario with them to the programme to enable them to practise and prepare techniques for use back in the workplace.
What will it cover?
Building Blocks of Effective Feedback
- What is effective feedback?
- When to deliver feedback
- The benefits of feedback
- Defining feedback – the difference between praise and feedback
- Constructive feedback to develop individuals
- Instant feedback vs formal feedback
Your Feedback Model
- Preparing for the feedback meeting
- Introducing the seven step feedback planner
- Feedback planning and model practice
- Receiving feedback to develop
- Setting SMART objectives to ensure action
Essential Interpersonal Skills for Feedback
- The power of questioning to gather information
- Demonstrating listening through emotional intelligence
- The mysteries of body language - revealed
- Summarising to check understanding
Handling the Receivers Reactions to Feedback
- Understanding life positions and remaining assertive
- Helping the receiver give their own feedback
- Staying neutral not emotional
- Overcoming resistance, denial and aggression when giving feedback
Personal Development
- Preparing an Action Plan for use in the workplace