Hemsley Fraser's Leadership Team

The Hemsley Fraser leadership team have a wide range of backgrounds and experience. However, they all have one thing in common… a solid belief in the positive impact learning and people development can have on organisational performance and results. They are highly focused on providing clients with insightful, high quality, high value innovative programmes that deliver measurable impact and results.

Jo Casson - Head of Client Services

Jo Casson

Jo is a highly skilled Client Services professional with extensive senior management experience in Client Support Services.

A key member of Hemsley Fraser’s management team, Jo contributes to creating and maintaining a client centric environment where going the extra mile is all in a day’s work for the extremely committed and dedicated client services team.

Jo is driven by ensuring clients receive the highest quality service and this passion has led her to work on a variety of large key client engagements. This includes taking a lead role in highly complex outsourcing projects where getting it right first time is crucial. Her ability to work both strategically as well as operationally have helped to ensure both smooth implementation and on-going high quality service delivery.

Jo is a Member of the Institute of Linguists and much of her experience prior to joining Hemsley Fraser was gained working internationally for the United Nations and NATO as well as a number of blue chip organisations, such as L’Oréal.

“As a full-time working mum with two young children, my spare time is precious! What little there is I like to spend in the kitchen trying out new recipes although I would have to admit I prefer to eat out!”

Karen Hulme - Head of Capability Development

Karen Hulme

Karen worked in learning and development in both the private and public sectors prior to joining Hemsley Fraser in 2001. During her previous roles she has designed and delivered group-wide management development programmes for all levels of managers. At First National (a GE company) she designed, managed and delivered the Graduate Placement Scheme and the company Management Development Programme. Karen has extensive experience of designing and rolling out performance management systems across a business.

Karen's key expertise is the design and delivery of management development programmes that meet the business needs of the client. Since joining Hemsley Fraser 5 years ago, Karen has worked with a multitude of high profile organisations such as The Royal Bank of Scotland, Norwich Union, Cambridge University Press, Channel 4 and McAfee.

Karen is also experienced in the use of a variety of psychometric tools to aid personal and team development.

Sally Hurrell - Head of Resourcing

Sally Hurrell

Sally joined Hemsley Fraser in March 1998, since which time she has been involved with a number of strategic initiatives including leading the business through the transition period between ISO 9000:1994 and ISO 9001:2000 and the establishment of a Project Support Office. As Head of Resourcing, and part of Hemsley Fraser’s Senior Management team, Sally is responsible for the resourcing decisions necessary for all client work and significant internal projects.

Having qualified as a bi-lingual secretary, Sally’s early career was closely linked to learning, initially within a local primary school working with children with learning difficulties. She then moved into a role in educational publishing, developing and designing workbooks, reference materials and assessment aids aimed at supporting both teachers and students through the introduction of the National Curriculum. This involved a high degree of interaction with many Head Teachers across the country, at a time when they were struggling to come to terms with what the introduction of a ‘national’ curriculum meant for them in reality.

As you would expect from someone used to the ethos of ISO9001 – Sally’s interests lie very much with improving internal working practices, encouraging individuals to challenge the norm and learn from mistakes in the drive to achieve greater efficiencies both for Hemsley Fraser and clients alike.

When not at work Sally loves to spend time with her family - with 3 children and 3 grandchildren (not to mention her long suffering husband) life is never dull. On the rare occasions when her family are gainfully occupied, she likes nothing better than to curl up with a good book.

Daniel Morgan - Marketing Manager

Daniel Morgan

Daniel joined Hemsley Fraser’s marketing department and leadership team in March 2005. He brings with him over 14 years of experience in the learning and development industry. Following a Business degree, Daniel held marketing and business management roles at a number of companies including QA (now QA-IQ) and Xpertise.

Understanding clients' learning challenges is Daniel's strength and he ensures that Hemsley Fraser remain market leading experts in learning. He is passionate about promoting Hemsley Fraser’s creative and innovative learning programmes to customers globally. Daniel works closely with the business development and learning delivery teams to ensure customers enjoy a highly refreshing and insightful experience with Hemsley Fraser.

When not working, Daniel spends his time renovating his home, enjoying long walks, biking or relaxing with a glass of wine.

Linda Pugh - Head of Supply Chain Management

Linda Pugh

Linda is a Senior Manager with over 20 years experience of both managing people and operations. She has a generalist HR background, and has chosen to specialise in the area of Learning and Development.

As a member of the Hemsley Fraser leadership team, Linda’s principal role is to enable the delivery of flawless and cost effective learning solutions. She is responsible for the effective management and organisation of all learning and development resources required to meet client needs, ensuring that this supports and delivers the business strategy.

Linda is a Fellow of the CIPD. She joined Hemsley Fraser in 1998, bringing with her extensive training experience gained through a variety of roles within both the public and private sectors. She has held a variety of management and leadership roles working with organisations as diverse as the NHS, Accountancy and the American Department of Defence. In addition she has been Chair of Northwest London Education and Partnership Advisory Board as well as being a member of the Weald College National Record of Achievement Validating Board.

Linda believes that development of people within organisations must be truly business focussed, meeting the requirements of both the employee and the organisation. She enjoys working with people and helping them understand their needs and solutions in a way that is both effective and enjoyable. Working within a service environment, quality initiatives and value for money also rate highly on her agenda.

When not working (or helping her husband run his Home Maintenance business) Linda takes every opportunity to escape the hustle and bustle of London life and return ‘home’ to the hills and valleys of the beautiful Lake District.

Jo Redgrave - Head of HR

Jo Redgrave

Jo joined Hemsley Fraser in April 2004 as Head of Human Resources, responsible for establishing a professional HR approach for Hemsley Fraser, based on ‘best practice’ and as part of the Company’s vision to be an ‘Employer of Choice’.

Following a first degree in Psychology, Jo began her career within Human Resources by working in the NHS and the BBC. Jo undertook further professional qualifications at Middlesex Business School with an MA in Human Resource Management and is also a Member of the Chartered Institute of Personnel and Development (MCIPD). Once qualified, Jo’s next career moves within Human Resource Management were in the interesting and demanding sectors of high tech engineering, education and the outsourced call centre industry.

Jo is fully committed to a professional and commercial approach to Human Resource management and people management matters and issues. She works collaboratively with senior managers and employees around the business to achieve a positive approach to all aspects of performance management at organisational, team and individual levels. She has a particular interest in the development and implementation of effective reward strategies as part of motivation and recognition for good performance and contribution.

On a more personal note, Jo enjoys the outdoor life and spends her time walking on the South West Coast Path, travelling, gardening and reading.

Jean Sutcliffe - Delivery Team Manager

Jean Sutcliffe

Jean moved to Hemsley Fraser in 2000 bringing with her a wealth of experience and knowledge. She is now responsible for leading and managing a team of trainers. She is also the Faculty lead for T-Mobile, which enables her to develop a close relationship with the client, understand their culture and offer the right people and best solutions. Her areas of specialism include interpersonal and communication skills, team working, management, coaching and consultancy skills.

Jean's career began in Barclays Bank, where she worked closely with the Executive Board. She then moved into learning and development, where she researched, designed and delivered personal skills programmes.

Jean draws upon personal experience and real life examples, stimulating all the senses and leaving high impact, long lasting effects. She brings passion and empathy for the rapid changing environment of business today. Jean believes in delivering real commercial and operational results through encouraging teams to synergise and adopt best practice. She believes that if organisations invest in their employees they have the right to see the learning transferred to the workplace and see individuals unlock their full potential.

She is a member of the CIPD, is Thomas International and MBTI qualified and has recently been awarded a Post Grad Certificate in the Psychology of Coaching.

Her passion with learning extends beyond the workplace. In her spare time she is a personal fitness trainer and aerobics instructor. She has the ability to motivate people to achieve their goals and enjoy a better quality of life. Jean also enjoys skiing, tennis and travelling, particularly to third world countries.