White Papers & Articles

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The Call Centre Customer Experience: Behaviours that make the difference

Call centres have a real opportunity to change the way they develop staff.

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What are the 10 things that leaders should stop doing today?

Make 10 changes to revolutionise your leadership, says Valerie Nichols of Hemsley Fraser.

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The Courage Dilemma: Insights into Creating a High Performing Team

Organisations can underestimate the courage that team leaders need to tackle the real issues that undermine high performance. An insightful paper from Murray Furlong, Hemsley Fraser's Head of UK Learning Solutions.

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The New Leadership Challenge: Leading into the Unknown.

How do you lead an organisation in a time of change? Wendy Brooks of Hemsley Fraser highlights six qualities that leaders need and seven priorities for action.

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How to engage senior leaders in the L&D process

Is your L&D process fully supported by the senior leaders in your organisation? If so, it is much more likely to be effective. If they are not engaged, it is a missed opportunity. Wendy Brooks of Hemsley Fraser gives five tips on how to get your leaders to support and champion learning.

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Agile Learning - Growing a strong and flexible learning culture

As the pace and complexity of change intensifies building an effective learning culture becomes vital. Agile learning practices that facilitate change and encourage innovation will be the table stakes in the new economy. This article explores how to recognise the symptoms of a rigid learning culture and highlights the impact it can have on your business performance.

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Providing World Class Project Management Training: The Demos Group Approach

The purpose of this document is to present the Demos Group approach to project management learning, development and certification.

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Making Global Programmes Feel Local: 10 Guidelines

This paper highlights 10 guidelines to make global programmes feel local.

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Leadership - The five things that make the biggest difference

This paper discusses the five things that make the biggest difference in Leadership.

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Ten Top Tips for Learning Outsourcing

This pdf outlines some top tips for learning outsourcing.

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Success tips for project managers – Creating a GOOD project plan

This paper shows that there is more to planning than creating a Gantt Chart in Microsoft Project.

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PRINCE2® or APMP - Which certification for project managers?

This paper provides the answer to the following question: Which certification is the best for a UK project manager?

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Performance Management

This paper examines why performance management can be seen as hard work and asks the question 'Is there another way?'

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21st Century Learning: Harnessing Technology to Enhance Performance and Improve return on Investment

This paper examines how learning can be enabled and enhanced through the strategic and innovative use of a range of technologies.

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The Five Key Principles™ - which Guarantee Business Results

The Five Key Principles™ cover the steps that are needed to create value from learning and development, including reference to the underpinning measurement and evaluation. Drawing from both research and practical experience, this organising framework enables client and advisors to work in effective partnership.

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Engagement by Design™

Our paper reviews the key trends and latest thinking in the field of employee engagement and concludes with some practical ideas and guidance about designing an engagement strategy, which will make a difference in your organisation. We focus on the role and expertise that HR, OD and Training can bring to employee engagement.

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