Overview
Course duration: 1 day.
This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professional to maximise their contribution to the manager, team and organisation.
The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals. You will leave the course with practical toolkits and a list of tips and recommended further reading.
Is it right for me?
Suitable for newly appointed administrators and secretaries. Individuals with more experience may wish to consider Success Skills for Secretaries and Administrators.
What will I learn?
By the end of this course you will be able to:
- Develop skills and make a greater contribution to your team.
- Become more proactive.
- Communicate confidently and effectively with your manager, colleagues and other departments.
- Deal with the difficulties and pressures of working for more than one person.
- Plan, organise and manage your time more effectively.
- Apply top tips for writing emails and letters.
Pre-course Activity
To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.
What will it cover?
Supporting Your Manager/Department/Team
- How you and your manager can work together to build a team
- Balancing the demands of more than one manager
- Prioritising your workload, being flexible when priorities change
Communicating Confidently and Positively
- Communicating face-to-face with confidence
- Projecting a confident and professional image
- Effective listening skills
Organisation and Time Management
- Establishing effective procedures - organising diaries and follow up
- Managing your time effectively - avoiding ‘time stealers’
- Organising meetings - key tips
- Saving time using email
Writing Clearly and Concisely
- Writing on behalf of others
- Avoiding common mistakes
- Planning and writing emails
Personal Development
- Formulating an action plan
Trainer Profile
Alison Cowper
Starting out in your first role or making the most of your role can be challenging - I know I've been there! For example I'm sure you'll find yourself torn between more than one person demanding your time. I can help you to manage and carefully prioritise
your time.
We will focus on how to communicate effectively, both face-to-face and by email - we'll practise these skills and I know you will return to the office full of the confidence you need.
The Faculty
Along with Teresa Benzinski, Jean Sutcliffe and Jan White, Alison Cowper is part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.
Recent delegates said:
“It was a very interesting course, Alison kept it very upbeat, hearing other people points of view really helped.”
Testimonial
Kay Hennessey, PA to Divisional Manager
Office of the Deputy Prime Minister
The exchange of ideas and experiences with other delegates helped me to create a positive and proactive role in the workplace.