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Office Professionals and Administration - The Changing Secretarial Role
The office professional role has evolved over the last few years, and is likely to continue to change.
The key factors driving these changes include:
- Organisations moving towards a less hierarchical structure, which has given more senior secretaries the opportunity to take on some management responsibilities.
- Changes in organisational cultures has led to a shift from the ‘personal’ secretary working exclusively for one boss, to the team secretary providing support for a group of people. The independent worker has their own area of work and responsibilities, independent from the work of the person or people they support.
- Advances in IT have upgraded secretarial work, as they have led to a decrease in the quantity of more routine and mundane work, and to an increase in the quality and accuracy of the work produced.
The changing role has left skills gaps for both the team workers and independent workers. These include time management, team working, assertiveness, business awareness, project management, promoting yourself and knowledge of some advanced computer applications. Hemsley Fraser deliver programmes that allow delegates the time to deliver these key skills and embrace the changing role.
For further information on how Hemsley Fraser can develop customised learning programmes for Office Professionals and Administrators to develop these essential skills and behaviours please contact us.