Managing Anger in the Workplace

Overview

Course duration: 1 day.

This course provides practical guidance for individuals who wish to improve the way they deal with hostility, anger and confrontation within themselves.

You will gain the tools and techniques to build your confidence when dealing with emotionally demanding situations. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learnt during the course which you can use in your day to day activities.

Is it right for me?

If you want to improve your overall effectiveness in resolving interpersonal issues, this course will give you the guidance you need to behave more confidently. If you are looking for conflict management please see 'Handling Difficult People and Situations'.

What will I learn?

By the end of this course you will be able to:

• Develop an understanding of hostile and negative behaviour.
• Understand the impact of anger on personal behaviour and breaking out of the emotional cycle.
• Recognise and utilise coping strategies when dealing with negative situations.
• Develop long term strategies to reduce your susceptibility to feelings of anger and frustration.
• Plan a personal strategy for managing anger in the workplace.

Pre-course Activity

To gain maximum benefit, before attending the course you will be sent an activity to complete which asks you to complete a ‘behaviour log’ in the period leading up to the course. This will help to set the context of the course and will be used on the day as part of the course activities.

What will it cover?

Develop an Understanding of Hostile and Negative Behaviour 

• An introduction to the principal theoretical models of anger management
• Understand why people behave the way they do
• The difference between hostility and negativity 

The Impact of Anger on Personal Behaviour and Breaking out of the Emotional Cycle 

• Understanding how you get angry
• The effects of anger and how it is displayed – physical and psychological
• The effect of angry behaviour on the business and others

Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

• A step by step approach to managing anger
• Choosing the appropriate approach for each situation
• Reframing your response 

Develop Long Term Strategies to Reduce your Susceptibility to Feelings of Anger and Frustration

• The triggers that make us angry
• Making changes to last a lifetime
• Communicating in a constructive and professional manner 

Planning your Personal Strategy for Managing Anger in the Workplace

• Developing a practical Personal Application Plan using robust tools and techniques learned from the course

Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

• A step by step approach to managing anger in self
• Choosing the appropriate approach for each situation
• Reframing your response 

Develop Long Term Strategies to Reduce you Susceptibility to Feelings of Anger and Frustration

• The triggers that make us angry
• Making changes to last a lifetime
• Communicating in a constructive and professional manner 

Planning your Personal Strategy for Managing Anger in the Workplace

• Developing a practical Personal Application Plan using robust tools and techniques learned from the course