Course code: NSI - call 0845 071 2801
Overview
Course duration: 1 day.
Learn how to use your negotiation skills to facilitate decisions and agreements that achieve results for all parties involved.
This highly interactive and ‘hands on’ course provides you with the opportunity to examine your existing skills in a low risk environment. You will learn how to improve your negotiation skills to enable and facilitate decisions that achieve win/win outcomes. You will also take away a CD containing guidance notes and templates to use for the planning and preparation stages, prior to conducting negotiations.
Is it right for me?
If you are new to negotiation and are looking to develop your skills and your self-confidence, particularly on a one to one basis, for commercial negotiations with customers, suppliers and colleagues both inside and outside your organisation then this course is for you. Please note: This course is not for managers who may prefer to go on Negotiation Skills Workshop for Managers. This is not a sales negotiation course. If you are interested in sales negotiation please refer to the Sales Negotiation course.
What will I learn?
By the end of this course you will be able to:
- Understand the key skills and processes necessary for successful negotiations.
- Identify, develop and deploy the interpersonal skills crucial to negotiating proactively.
- Work to develop a style of negotiation that is sincere and effective.
- Put new skills straight into practice confidently.
- Understand the value of planning and preparation to achieve win/win results.
Pre-course Activity
To gain the maximum benefit, before attending the course you will be sent an activity to complete which asks you to consider current expectations and challenges. This will help you set the context of the course and will be used on the day as part of the course activities.
What will it cover?
Core Skills and the Negotiation Process
- Understanding your current negotiation style
- Working with the negotiation process
- Foundation negotiation skills
The Interpersonal Skills of Negotiation
- Questioning and Listening - picking up information and acting on it
- Using ‘Silence’ as a powerful negotiation tool
- Being aware of your own and others’ body language
The Essential Steps of the Negotiation Process
- Planning and preparation – best alternatives to succeed
- Opening, proposing and negotiating for a win/win result
- Reaching agreement and reviewing
Negotiation for Different Situations
- Clarifying the real problem and managing the issues
- Individual versus team negotiation and multi-part negotiations
- Securing win/win result
Personal Application Plan
- A check-list to develop successful negotiation skills to achieve win/win results