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Customer Satisfaction Survey

What you say about us!

Each year we carry out a customer satisfaction survey to help us ensure we are delivering our courses to meet and surpass your learning needs. We exceed expectations in all of the key areas that are considered highly important by our delegates;

Some highlights of our survey.......

The top 4 factors when attending a course - and how Hemsley Fraser scored! (rating out of 10)

  1. Rapport between trainer and delegates - 9.33
  2. Quality of facilities (restaurant,toilets etc) - 8.11
  3. Participative delivery style - 8.95
  4. Quality of venue - 8.50
 

Here is some of the feedback you have given us!

"The trainer was very enthusiastic and capable"

"Excellent course structure"

"Small interactive groups made it easy to learn and understand"

"There was a high energy style to the course"

"There was an appropriate and timely mix of learning methods - I was kept totally engaged"

Our Quality Guarantee

We're so confident in the quality of our service that if you are unhappy with a course we will refund your money in full or offer a free replacement course.