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Customer Satisfaction Survey

What our customers say about us!

Each year we carry out a customer satisfaction survey to help us ensure we are delivering our courses to meet and surpass your learning needs. We exceed expectations in many key areas that are considered highly important by our delegates. Feedback from delegates frequently references the excellent rapport between our trainers and delegates and the highly participative style of our course delivery.

See below what our delegates said about us in 2007!

"The trainer was very enthusiastic and capable"

"Excellent course structure"

"Small interactive groups made it easy to learn and understand"

"There was a high energy style to the course"

"There was an appropriate and timely mix of learning methods - I was kept totally engaged"

Some highlights of the 2007 survey.......

The top 4 factors when attending a course - and how Hemsley Fraser scored! (rating out of 10)

  1. Rapport between trainer and delegates - 9.33
  2. Quality of facilities (restaurant,toilets etc) - 8.11
  3. Participative delivery style - 8.95
  4. Quality of venue - 8.50
 

Our Quality Guarantee

We're so confident in the quality of our service that we will refund your money in full or offer a free replacement course if you're unhappy with the course.