Overview
Course duration: 2 days.
This intensive two-day course will help you to take on greater responsibility, heighten your profile and have a more productive and proactive partnership with your manager.
Increasingly, professional administrative staff have a key role to play in working in partnership with their manager(s). Delegates will refresh and develop their organisational and interpersonal skills to build their credibility and influence with management and support their manager(s) in a positive and proactive manner.
Is it right for me?
Suitable for executive secretaries, PAs, office professionals and administrators working closely with one or more bosses. This course is of particular benefit to individuals who are supporting extremely busy and/or frequently absent managers.
What will I learn?
By the end of this course you will be able to:
- Identify more clearly your manager’s role.
- Develop open and honest working relationships with your manager and other senior colleagues.
- Raise your profile within the management team.
- Organise your manager(s) and anticipate their needs effectively.
- Effectively represent your manager(s) in their absence.
What will it cover?
Developing Your Skills in a Continuing Changing Environment
- Determining the changes in your role
- Identify your skills gaps
- What’s different about your manager’s job?
Raising Your Profile
- Discovering ways to increase your credibility
- Networking within your organisation
- Understand how others see you
Developing Productive Relationships
- Forging an effective working relationship
- What do you want from each other?
- Determining the goals and behaviours of your Managers
- How to get the most from the people you deal with
Influencing and Persuading Colleagues and Your Manager(s)
- Develop a position of increased influence
- Communicating with management and colleagues on an equal footing
- Presenting your ideas at meetings
Organising Others
- Working proactively and using your initiative
- Organising and co-ordinating your manager’s time
- Acting as an effective gate keeper
Handling Difficult Situations
- Dealing with conflict
- Respecting the rights and feelings of others
- Communicating difficult messages
Stepping in to Support Your Manager
- Representing your manager(s) in their absence
- Acting on behalf of your manager – making decisions
- Personal Development
Further courses to consider
Manager & Secretary/PA - Working Together More Effectively
Trainer Profile
Alison Cowper
You need to earn the trust and respect of managers and colleagues so that they pass on work that is stimulating and requires responsibility.
At this workshop we will examine your relationships with others at work. I will help you get the most from these relationships through discussing situations that are real to you and by trying out tested techniques. You will return to work with increased confidence.
The Faculty
Along with Teresa Benzinski, Jean Sutcliffe and Jan White, Alison Cowper is part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.
Recent delegates said:
"Facilitated rather than dictated. Alison used her extensive experience to give us tips."
Testimonial
Leanne Bennett, PA/Administration Assistant
Inmarsat Ltd
"It was explained in a way that I understood and was able to use straight away."