Overview
Course duration: 3 days.
An intensive three-day course focusing on all the key tools and techniques required of new managers in today’s fast moving business environment. Using real life examples and insights from an experienced facilitator, you will leave with a practical toolkit of best practice management techniques.
A rigorous and demanding course central to your development as a manager and leader of people.
This rapid development course ensures that you are fully equipped with the essential management and leadership skills and confidence to achieve success. You will learn how to plan and set goals, manage and motivate for improved performance, anticipate problems and provide clear leadership.
Is it right for me?
Suitable for new supervisors, team leaders and managers who have no prior training. This demanding programme will enable you to hit the ground running in your new role.
What will I learn?
By the end of this course you will be able to:
- Define your role as both a manager and a leader.
- Establish clear objectives and standards of performance for your team.
- Motivate, manage and lead your team to meet objectives and deliver results.
- Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
- Deal effectively with difficult behaviour by providing constructive feedback.
- Use your communication skills with more impact to manage better meetings and to influence and persuade your team.
What will it cover?
Stepping up to your New Role
- What is required of you? Role and responsibilities
- The role and characteristics of successful leaders
- Making the transition to a manager of others
- Meeting the demands of your manager and team
Managing Change
- Understanding the nature of change
- A model for implementing change
- Appreciate people’s reactions to change and manage them effectively
Successful Interpersonal Communication
- Overcoming the barriers to effective communication
- Building relationships through positive communication
- Communicating more assertively in meetings
- Influencing and persuading colleagues
Personal Effectiveness, Time Management and Delegation
- Techniques for self-management
- Identifying key result areas
- Deal with information overload
- The process of delegation and its benefits
- Learn a model for effective delegation
- Identify and overcome the barriers to effective delegation
Team Building , People Management and Motivation
- Distinguish team roles and responsibilities
- Create the ability to recognise and manage the different roles
- Maximise and maintain input and motivation - building the desire for results
- Theories of motivation and their impact in the workplace
- Practical ideas on how to motivate your team
- Recognise the signs of demotivation - tools and techniques to turn this around
Enhancing Team Performance through Coaching and Development
- Identify the team’s coaching and training needs
- Coaching skills for managers
- Provide recognition and feedback
- Respond to poor performers
Problem Solving and Dealing with Conflict
- A six-step technique for problem solving and decision making
- Deal with difficult people and situations - working towards positive conclusions
- Handle conflict within the team and promoting cooperative behaviour
- Recognise and adapt your preferred style for resolving conflict
Your Future Development
- Your facilitator will coach and assist you to develop a personal application plan to implement on your return to work.
Further courses to consider
An Introduction to Strategy
Time Management for Managers
Trainer Profile
Ian Sanders
We pack a huge amount into this course, and over the three days you’ll experience a blend of easily accessible, pragmatic theory and practical thought-provoking exercises. I kick-off the course by getting you to reflect on your own strengths and issues so that as a group we can appreciate how we can help, support and develop each other.
I’ll ensure that everyone goes away having had a really enjoyable and rewarding experience, and that you have a specific action plan to improve your management capabilities.
The Faculty
Along with Gail Rowntree, AnnMarie Duggan, Malcolm Caudren, Hannah Kirk and Matt Plant, Ian Sanders is part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.
Recent delegates have said:
"Very well run course. The breadth of information covered was great. Glad there was lots of interaction – not just 'chalk and talk'."
Testimonial
Russell Miles, European Sales and Marketing Manager
Dresdner RCM Global Investors
The use of learning logs throughout the course helps to focus on how lessons learnt in the classroom can be applied to real situations.