Overview
Course duration: 2 days.
Learning how to influence and persuade others is one of the most valuable and transferable skills to have. This course takes you on a journey of self-awareness, using many different styles of learning to ensure that you leave with a sense of confidence, well founded on enhanced capabilities.
In order to influence the thinking and behaviour of others, and persuade them to your way of thinking, you need to communicate confidently, build a relationship and remain assertive even when pressurised. This course is designed to enable you to be more confident, influential and persuasive at work through recognising the link between your communication skills and the impact they can have on others. This course also includes a brief introduction to the theory of negotiating with others. The core focus is about one-to-one interactions.
Is it right for me?
If you would benefit from an enhanced ability to persuade and influence others in the workplace, then this is the course for you!
This introductory level course will help you communicate with others more effectively, get yourself heard and encourage others to value your opinions. It is not designed for managers or sales professionals looking for commercial or sales negotiation.
If you are a manager and would benefit from an enhanced ability to persuade and influence others in the workplace, then please refer to 'Influencing and Persuading for Managers - with an Introduction to Negotiation'.
What will I learn?
By the end of this course you will be able to:
- Communicate in a more persuasive manner with colleagues and individuals from outside your organisation.
- Develop more effective and creative working relationships.
- Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
- Communicate with increased confidence at meetings.
- Become a more active listener and use enhanced persuasion skills to act as an opinion shaper.
- Apply principles of negotiation to your day-to-day communication.
- Identify your own preferred influencing style and use it to encourage others to change.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities
What will it cover?
Effective Communication Skills
- Defining the communication process
- Your personal communication style
- Communication style, self-analysis/skills audit
Positive and Assertive Communication
- Not saying 'yes' when you know you should be saying 'no'
- Expressing your ideas in an assertive and effective manner
- Contributing at meetings and gaining cooperation from others
Persuasive and Influential Communication
- Ensuring your communication is clear, concise and easily understood
- Enhancing your questioning and listening skills
- Persuasive communication - gaining others' agreement
Difficult Situations - Communicating With Confidence
- Creating a positive impression when dealing with senior colleagues
- Communicating difficult or sensitive messages
- Gaining cooperation from others and minimising conflict
An Introduction to Negotiation with Others
- The core negotiation process when working with others
- Pre-negotiation – preparation and planning
- Concluding the negotiation – securing a win/win result
Personal Development
- Preparing a personal action plan
- Top tips to support your return to the workplace
Further courses to consider
Interpersonal Effectiveness for Managers
Negotiation Skills Workshop for Managers
Influencing and Negotiating Upwards
Trainer Profile
Malcolm Caudren
My delegates attend this course for a variety of reasons, but all are looking to increase the effectiveness of their relationships and increase the chances of getting what they want in the workplace.
I will help you to understand that this is not just a matter of saying the right things, but of making sure you are fully aware of your behaviour and the impact it has on other people.
By role modelling such behaviour in the training room, you will become aware of your personal behaviour patterns and what changes you need to make in the way you communicate with people in order to help have a positive influence and reinforce the strong messages you have to give back at work.
The Faculty
Along with Andy Kane, Helen Downey, George Baxter, Sarah-Jayne Church, Carol Pennington and Dave Hardwick, Malcolm Caudren is part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.
Recent delegates have said:
“Good use of varying learning techniques – most effective!”
Testimonial
Tracey Winchester,
kilngroup
Influencing and Persuading Skills surpassed my expectations. The structure was very well thought out and the pre-course request for statements on what we wanted from the course were, valuably, incorporated into group discussions. The trainer cultivated a supportive environment which encouraged open discussion, and always found time for one-on-one discussion. This course provided me with tools that have already proved useful in the real world, and I would not hesitate to recommend it.