T: +44 (0) 845 071 2801

Home > Open Courses > Key Skills > Telephone Techniques

Key Skills

Hemsley Fraser offer the widest range of training courses in the UK. To find courses that will help you develop a specific skill set please select a skill from the drop down box below, to view related courses.

View courses by key skill

Choose a skill:

Telephone Techniques

Most of us use the telephone at work; its one of the most familiar pieces of equipment in the office. However developing effective telephone skills can be difficult, we often take for granted the importance of how we speak on the phone to customers. The ability to communicate in a prompt, friendly and professional manner is essential to creating the right impression and getting your message across.

Table of courses
Course Title	Code
Delivering Excellence in Customer Service via Email and on the Telephone	ETW

Assertiveness | Budgeting | Business Planning | Business Processes Mapping | Change Management | Coaching | Commercial Debt Recovery | Communication & Interpersonal Skills | Company Accounts | Conference and Event Management | Conflict management | Contract Management | Credit & Collections | Customer Service | Debt Recovery | Decision Making | Digital Marketing | Emotional Intelligence | Employment Law | Financial Analysis | Financial Awareness | Financial Regulations | Health & Safety | Human Resources | International Trade & Export | Leadership | Legislation | Management (Intermediate) | Management (Senior) | Management (Supervisory & First Line) | Marketing | Meetings | Microsoft Project | Microsoft Skills | Negotiation Training Courses | Neuro Linguistic Programming | PA, Secretarial & Administration | PRINCE2 | People Management | Performance Management | Personal Development for HR Administrators | Presentations | Procurement | Project Management | Project Management Qualifications | Project Support Staff | Public Relations | Public Speaking | Purchasing | Reception Skills | Recruitment & Selection | Sales Management | Sales Skills | Strategy | Stress Management | Supplier Management | Supply Chain | Supporting Your Manager | Team Management | Telephone Techniques | Time Management | Train the Trainer | Written Communication