Overview
Course duration: 1 day.
In today’s work environment we are constantly under pressure to juggle different colleagues’ needs, dealing with several different projects at once or having to adapt to changing priorities.
This course provides practical guidance on managing relationships and dealing with conflicting needs effectively in order to improve and maximise performance in the workplace.
Is it right for me?
Suitable for PAs, secretaries and administrators having to deal with conflicting demands who are keen to maximise their effectiveness and increase their assertiveness.
What will I learn?
By the end of this course you will be able to:
- Manage conflicting demands more effectively.
- Manage your pressure levels and improve your efficiency.
- Communicate more effectively.
- Be more assertive and confident with your work colleagues.
- Prioritise your workload to meet expectations.
- Identify and remove time stealers.
Pre-course Activity
This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues and needs, and those of your manager. We will request that you complete a learning styles questionnaire also, so that the trainer can adapt their approach to your style.
What will it cover?
Prioritising to Get Results
- Strategies to avoid the traps we fall into when under pressure
- Key guidelines for prioritising successfully
- Examining the difference between urgent and important tasks
Dealing with Conflicting Demands
- Coping when everything is urgent
- Choosing your attitude
- Staying positive under pressure
Removing Time Stealers
- Staying in control – proactive versus reactive
- Identifying and removing time stealers
- How to deal with interruptions
Communicating to Relieve Pressure
- Developing confidence in difficult situations
- Communicating assertively to get results
- Saying no without feeling guilty
Further courses to consider
Time Management for Office Professionals
Trainer Profile
Jean Sutcliffe
Most of my delegates are struggling to cope with increased pressures and demands made upon them. There is always too much to do, not enough hours in the day and everything is urgent.
Many delegates are supporting four or five bosses who all have conflicting priorities and want everything now, or yesterday. It can often be difficult to ‘say no’, without feeling guilty or embarrassed.
I will give you the knowledge, skills and tools to help you work more effectively, release the pressure and cope with conflicting demands. You will come away from this course, feeling motivated, positive and certainly more productive.
The Faculty
Along with Teresa Benzinski and Jan White, Jean Sutcliffe is part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.
Testimonial
Judith Mackay, PA/Head of Compliance
Urenco (Capenhurst) Limited
The course was fun and exciting and has helped me to be more assertive, prioritise my work and handle conflict with authority. It was also really helpfull to meet other PA's with the same problems and swap tips. The tutor was excellent and presented it really well.