Overview
Course duration: 2 days.
By using real life examples, new leaders can return to work feeling motivated and confident that they can make a positive impact in their new role.
If you are new to people management this course is the ideal way to gain the skills you require quickly. By completing pre-course work we link course material to your real life work experiences. As a new leader you will return to work feeling motivated and confident that you can make a positive impact in your new role. You will also leave with a personal post-course action plan to implement.
Is it right for me?
Definitely suitable for supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management.
Supervisors with more experience may prefer 'Team Management and Leadership Skills for Supervisors & Team Leaders'.
What will I learn?
By the end of this course you will be able to:
- Develop the key people management skills to ensure success in your supervisory role.
- Enhance the effectiveness/performance of your team and the achievement of objectives and results.
- Set and reach both personal and team objectives using delegation and time management skills.
- Understand how to overcome barriers to communication.
- Motivate, manage and lead your team and individuals to meet objectives and deliver results.
- Help staff solve problems which lead to under-performance.
- Handle difficult situations and people using empathy and constructive feedback.
- Effectively supervise individuals you used to work alongside.
- Practise the skills of assertiveness and active listening.
- Deal more effectively and confidently with difficult behaviours and situations.
What will it cover?
Defining Your Role and Responsibilities
- What is required of you? - role and responsibilities
- Meet new challenges and changes with confidence
- Meet the demands of your manager and team
- Work with your manager to achieve your goals
- Establish your personal leadership style
People Management, Team Development and Delegation
- Set personal and team objectives
- Build a positive and successful team
- Recognise strengths and develop individuals' potential
- The process of delegation and its benefits
- Overcome the barriers to effective delegation
Motivating the Team
- Maximise and maintain input and motivation - build the desire for results
- Provide recognition and feedback
- Motivate to achieve maximum performance
- Link individual effort to team and organisational goals
Effective Communication
- Overcome barriers - ensure your communications get results
- Assess and listen to your team’s needs
- Communicate more assertively in team meetings
- Define feedback and how to give constructive feedback
Overcome People Problems and Difficult Situations
- Deal with difficult people and situations - working towards positive conclusions
- Supervise people you used to work alongside
- Understand the decision-making process
- A six step technique to problem solving
Improve Team Performance
- Prioritise and plan for yourself and others
- Respond to poor performance
- Develop effective strategies for yourself and your team
Personal Development
- Prepare and develop a personal action plan to support your return to the workplace
Further courses to consider
CMI Level 3 Award in First Line Management - Personal Development as a first Line Manager
CMI Level 3 Certificate in First Line Management
Interpersonal Effectiveness for Managers
Negotiation Skills Workshop for Managers
Facilitation Skills for Managers
Trainer Profile
Matt Plant
View a short video of Matt talking about this course.
Managing people for the first time can be a really daunting prospect. In 2 days I’ll take you through the essential skills that will help you to confidently take on the responsibility for managing, motivating and getting the most out of your people.
I’ve been a qualified professional coach for a number of years and have a real passion for understanding what drives and motivates individuals, which for me is one of the critical factors that defines a good manager. Throughout the course we’ll look at a number of tools that can help you to get under the skin and win the support of the people that you manage.
The Faculty
Along with Malcolm Caudren, Nigel Amphlett, Chris Norburn, Hannah Kirk, Gail Rowntree, Julia Dickson,
Helen Langan, Helen Downey and Bernie Walsh, Matt Plant is part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.
Recent delegates have said:
“I thoroughly enjoyed this course and am leaving brimming with confidence and ideas – brilliant!”
Testimonial
Bal Ghataora, Team Co-ordinator
Wragge and Co LLP
This course was perfect for me. I gained a lot of new skills that I was able to implement straightaway once I got back to the office. It was great being able to teach these new skills to my team as well. I feel far more confident in my role since attending this course.