Course code: JSB-RBC - call 0845 071 2801
Overview
Course duration: 0.5 days.
An understanding of the nuances of the business culture is essential for all firms who wish to operate successfully in Russia.
HR professionals have a duty to appreciate Russian customs, etiquette and protocols if they are to assist their colleagues who travel to, or are based in, the Russian Federation.
This intensive half-day workshop will equip participants with a practical understanding of how best to work with Russian colleagues and clients.
This course is provided in partnership with JSB.
Is it right for me?
Designed for all HR professionals who have staff travelling to, or based in, the Russian Federation will benfit from attending this workshop.
What will I learn?
By the end of the course, you will learn about:
- Understanding Russia and its working environment
- The role of the State in business activities
- Company structures and hierarchies
- Doing business: the importance of personal relationships
- Appointments and meetings: etiquette and protocols
- Communication: dealing with language barriers
What will it cover?
Understanding Russia and its working environment
- Doing business in Russia: opportunities and challenges
- Dealing with perceptions: UK perceptions of Russia and Russian perceptions of the UK
- Working conditions in Russia
- Russian attitude towards foreign workers and expatriates
The role of the State in business activities
- Dealing with bureaucrats and ‘red tape’
- Public holidays and religious festivals
Company structures and hierarchies
- The relationship between senior management, middle managers and workers
- Showing respect for seniority
- Women in the workplace
- Practical aspects of the day-to-day workplace
Doing business: the importance of personal relationships
- To what extent does business success depend on personal relationships?
- Building trust with colleagues and clients
- Identify and dealing with the right person within an organisation
- Managing teams and the role of the team leader
- Dealing with conflict
Appointments and meetings: etiquette and protocols
- The typical structure and format of meetings in Russia
- Timekeeping and punctuality
- Russian dress codes
- Corporate hospitality and entertaining
- The use of gifts
Communication: dealing with language barriers
- Verbal and non-verbal communication
- How widely is English spoken in Russia?
- The use of English in a business context
- To what extent does knowledge of the Cyrillic script assist business activities in Russia?
Closing question & answer session