Course code: SNP2 - call 0845 071 2801
Overview
Course duration: 2 days.
This practical and energetic two-day workshop provides all the skills sales people need to conduct profitable negotiations and maintain positive long-term business relationships.
This workshop will enable you to negotiate the best possible terms, seek out the buyer’s real position and business drivers. You will understand how to negotiate based on offering solutions and adding value rather than price-focused conversations. The learning process is accelerated using interactive techniques to enable delegates to negotiate with confidence and skill back in the workplace.
Is it right for me?
Suitable for sales people and others who negotiate with customers in a sales environment and either have to develop a negotiation skills base from scratch or wish to re-examine and refresh their existing techniques.
What will I learn?
By the end of this course you will be able to:
- Secure collaborative win-win results.
- Develop a negotiation strategy that supports rapport building and assertive conversations.
- Understand and demonstrate the 8 Steps to negotiation.
- Use the most appropriate strategies and tactics for effective negotiation.
- Understand and demonstrate how to create value in your proposals that don’t only focus on price.
- Strategise and prioritise your concessions and their trade value.
- Understand the role of Procurement/Purchasing and how to develop rapport with limited contact.
- Identify and demonstrate how to negotiation via written communication only.
- Be able to calmly work through client objections to manoeuvre through deadlocks.
- Get past deadlocks and achieve profitable agreements.
- Prepare and plan for the best possible results.
- Recognise when and how to close the deal.
- Understand the behaviours and signals of your client and respond to secure the best deal.
What will it cover?
Planning your Negotiating Strategy
- Win-Win collaborative negotiation – what does this mean for you?
- Planning and preparing – what does the other person expect from you?
- Negotiation styles – which one are you?
- Price differentiator value vs price – building value rather than reducing your price
- Understanding your “No Deal Below”
Building Rapport – The buyer as a person
- Understanding human behaviour and mindsets
- Identifying the procurement process and how to build rapport with limited contact
- How to establish wants and needs – understanding their business drivers and pains
- How to listen for what’s not being said
- Verbal and non-verbal communication – what do your face and body positions tell the client?
- Assertive body language and written communication
Packing your Proposal, Overcoming objections and WIIFT (What's in it for them)
- Packaging your proposal to address the client’s business drivers
- Understanding what part of your proposal isn’t suitable if declined
- Identifying the negotiating games people play
- Recognising negotiation tactics and how to bring the conversation back to a collaborative negotiation
- Knowing when and how to secure the deal
Tactics and Techniques
- Techniques for opening and developing negotiations
- Rapport building – helping to get their guard down
- Assessing the balance of power
- Spotting the voice and body language clues
- Questioning and listening skills – keeping yourself ahead
- How to negotiate creatively
- How to avoid weakening your position
- Giving and getting concessions
- How to achieve win-win scenarios
Personal Development
- Recognising developmental areas; building on your strengths
- Committing yourself to change on return to the workplace
- Maintaining your motivation levels and boosting your drive
Further courses to consider
Purchasing Negotiation - Negotiating for Profit
Finance for Sales People
Neuro Linguistic Programming for Sales People
Trainer Profile
Sarah-Jayne Church
Most people use negotiation skills on a regular basis without realising it, sales negotiation is no different perhaps just more focussed. Many of our delegates feel uncomfortable when finding themselves in sales negotiations.
Our sales negotiation course provides structure and practice to build the skills and confidence that make delegates feel better about sales negotiations. I find that preparation is a key step that tends to be overlooked and delegates usually take preparation as a key learning from the course.
I believe that negotiation is a life skill that we should use naturally and I would always suggest that delegates practise in real life terms with their own purchases in order to improve their job skills.
The Faculty
Along with Sarah-Jayne Church, Helen Downey and Dave Hardwick are part of the dedicated faculty team who will deliver this course.
View our trainers' profiles.