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A-Z Course Directory

A

Table of courses beginning with letter - A
Course Title Code
A-Z of Credit Control ATOZ
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team WPO
Advanced Employment Law AEL
Advanced Finance for Non-Financial Managers AFNM
Advancing Your Project Management Skills OCP
An Introduction to Accounting IA1
An Introduction to Customer Service - Putting the Customer First ICS
An Introduction to Effective Project Management MPM
An Introduction to Human Resources IHR
An Introduction to Neuro Linguistic Programming NLP1
An Introduction to Strategy ISM1
An Introduction to Successful Conferences and Events CE1
Analysing Company Accounts ACA1
Applying Neuro Linguistic Programming in the Workplace ANL
Assertiveness and Self-Confidence Development AS
 

B

Table of courses beginning with letter - B
Course Title Code
Better Communication Skills at Work - Communication that Delivers Results CSW1
Bid and Tender Management BTM
Building Scaleable Cisco Internetworks BSCI
Building Your Personal Brand and Networking for Success SON
Building and Retaining Customer Relationships RTC
Business Process Mapping BPM
 

C

Table of courses beginning with letter - C
Course Title Code
Cisco CCNA Certification Fast Track Programme CCNA
Coaching For Results COH1
Coaching Your Sales Team to Deliver Sales Success SCT1
Commercial and Business Awareness CBA
Communicating Effectively in the Workplace CLQ
Complete Employment Law TDCE
Conducting Successful Appraisals & Reviews APC1
Conducting Workplace Investigations and Hearings Seminar CWIH
Confident Recruitment and Selection Interviewing Skills SSI
ConstructionSkills Site Safety Plus - Achieving Behavioural Change ABC
Control of Substances Hazardous to Health (CoSHH) Assessment Workshop COS
Corporate Governance with an Introduction to Sarbanes Oxley SOX
Creating Powerful Relationships Through Networking BNT
Creative and Innovative Problem Solving IMP1
Credit & Financial Analysis - Distance Learning Programme DL
 

D

Table of courses beginning with letter - D
Course Title Code
Dealing with Stress and Conflicting Needs SM
Debt Collection - Conducting Your Own Claims CCL
Debt Collection - Understanding the Legal Process DCT
Delivering Excellence in Customer Service via Email and on the Telephone ETW
Developing A Business Plan CDM
Developing Effective Telephone Skills NTS
Developing Effective and Confident Training Techniques ITT
Developing Your Personal Impact and Building Productive Relationships DPI
Developing and Delivering Winning Sales Pitches WSP
Discipline, Grievances and Dismissal DD
 

E

Table of courses beginning with letter - E
Course Title Code
Effective Budgeting MBE1
Effective Business English BER
Effective Change Management PMC
Effective Collection Techniques ECT
Effective Feedback Skills GFB
Effective Management & Leadership Styles STY3
Effective Telephone Collection Techniques TCT1
Effective Workplace Training - One-to-One and Small Group Training WTA
Employee Relations, Trade Unions and the Law TUER
Employment Law - Central and Eastern Europe Seminar ECEE
Employment Law China Seminar ELA
Employment Law Europe Conference 2008 ELE
Employment Law Hong Kong and Singapore ELHS
Employment Law India Seminar ELI
Employment Law Ireland ELIR
Employment Law Russia ELR
Employment Law South Africa ELSA
Employment Law USA Seminar ELU
Employment Law United Arab Emirates ELAE
Employment Law Update: Law on the Road ELT
Employment Law in a Day ELD
Employment Tribunals ET
Espresso Session - Can Do Attitude ESP19
Espresso Session - Change - What People Need ESP24
Espresso Session - Delegation Heaven ESP15
Espresso Session - Delighting Difficult Customers ESP13
Espresso Session - Delivering Bad News ESP03
Espresso Session - Feedback That Fits ESP10
Espresso Session - Handling Difficult Behaviour ESP01
Espresso Session - Influencing Upwards ESP26
Espresso Session - Inspire to Higher ESP05
Espresso Session - Making Budgets Pay ESP22
Espresso Session - Making Meetings Matter ESP17
Espresso Session - Managing your Manager ESP08
Espresso Session - Marvellous Minutes ESP09
Espresso Session - Motivate! ESP06
Espresso Session - Motivating Remote Teams ESP14
Espresso Session - No More Procrastinating ESP07
Espresso Session - Personal Branding and Impact ESP18
Espresso Session - Project Management - Top Tips ESP23
Espresso Session - Release The Pressure ESP12
Espresso Session - Resolving Conflict ESP04
Espresso Session - SOS - Smarter Objective Setting ESP16
Espresso Session - Saying No Effectively ESP20
Espresso Session - Shortcut to Creativity ESP11
Espresso Session - Speed Writing ESP25
Espresso Session - Sticky Presentations ESP02
Espresso Session - Winning People Over ESP21
Essential Discrimination Law EDL
Essential Employment Law EEL
Essential HR for Managers - Best Practice and Employment Law HRS1
Essential Project Management Skills for PMI EPM
Essential Skills for Effective Training Administration TAS1
Ethernet Routing Switch 8000 Configuration and Management 7515C
Evaluating Human Capital and Measuring HR Impact Seminar HRM
Excelling in Leadership Through Emotional Intelligence LEI
Export Procedures and Documents EXPD
 

F

Table of courses beginning with letter - F
Course Title Code
Facilitation Skills for Managers FCL1
Family-friendly Rights and the Law FRL
Fast Track to Successful People Management and Team Leadership SMO1
Finance for Directors and Senior Executives FND3
Finance for Non Financial Managers FNM1
First Aid for Appointed Persons FAP
 

G

Table of courses beginning with letter - G
Course Title Code
General Workplace Risk Assessment Workshop RKA
Getting Paid for Your Exports GPEX
Global Workforce Mobility 2 day Conference GWM
Global Workforce Mobility Conference Day 1 GW
Global Workforce Mobility Conference Day 2 WM
Going the Extra Mile - Achieving Excellence in Customer Service GEM
Green HR Conference GHR_P483
 

H

Table of courses beginning with letter - H
Course Title Code
Handling Customer Complaints - Remaining Calm Under Pressure RCP
Handling Difficult People and Situations HDP
Health & Safety at Work HSW
High Impact Training - Innovative Learning Techniques HIT1
High Level Telephone Skills HLT
High Performance Leadership - Why Should Anyone Follow You? - Residential Course HPL
How to Handle Letters of Credit HHLC
 

I

Table of courses beginning with letter - I
Course Title Code
IOSH Managing Environmental Responsibilities MEV
IOSH Managing Safely MSY
IOSH Working Safely WSY
ITIL Foundation V3 Conversion From V2 ILCV
ITIL Service Management Essentials Version 3 SMEv3
Implementing Microsoft Office Live Communications Server 2005 M7034
Implementing and Maintaining a Microsoft SQL 2005 Database GK7001
Implementing and Managing Microsoft Exchange Server 2003 M2400
Implementing and Supporting Microsoft Windows XP Professional M2272
Incident Investigation Workshop IIW
Influencing and Persuading Skills with an Introduction to Negotiating IPN
Influencing and Persuading for Managers - With an Introduction to Negotiation PNG
Insolvency Procedures IP
Interpersonal Effectiveness for Managers IEM
Interpretation of Company Accounts ADCA
Introduction to Cisco Network Devices Part 1 ICND1
Introduction to Cisco Network Devices Part 2 ICND2
Introduction to Company Accounts ICA1
 

L

Table of courses beginning with letter - L
Course Title Code
Leading and Motivating Sales Teams MLT2
 

M

Table of courses beginning with letter - M
Course Title Code
Making Sense of Finance - Essential Knowledge for Office Professionals/Secretaries and PAs EBF1
Making and Varying Employment Contracts MVEC
Management of Risk (M_o_R) Combined Foundation & Practitioners MRF
Management of Risk (M_o_R) Foundation MR
Managers Certificate in IT Service Management - Service Delivery SD
Managers Certificate in IT Service Management - Service Support SS
Managing Anger in the Workplace MAW
Managing People and Stakeholders in Projects - Communication and Leadership Skills MPI
Managing Pressure and Conflicting Demands MPD
Managing Remote Teams MLR2
Managing Reorganisations, Restructurings and Redundancies MRRR
Managing Successful Programmes (MSP) Awareness Workshop MSA
Managing Successful Programmes (MSP) Combined Foundation & Practitioner MSF1
Managing Successful Programmes (MSP) Conversion MSK2
Managing Touchpoint Performance to Improve the Customer Experience CTP
Managing and Coaching your Customer Service Team CST1
Managing and Developing Key Accounts SMK2
Managing and Maintaining a Microsoft Windows Server 2003 Environment M2273
Mediation & Strategic Conflict Resolution MEDS
Microsoft Excel Advanced 2E2ExcelA
Microsoft Excel Fundamentals 2E2ExcelF
Microsoft Excel Intermediate 2E2ExcelI
Microsoft PowerPoint Fundamentals 2E2PPF
Microsoft PowerPoint Specialised 2E2PPS
Microsoft Project Level 1 MS12E2
Microsoft Project Level 2 MS22E2
Microsoft Word Advanced 2E2WA
Microsoft Word Fundamentals 2E2WF
Microsoft Word Intermediate 2E2WI
Minute Taking with Confidence MT
Monitoring & Controlling the Credit Function CMW
 

N

Table of courses beginning with letter - N
Course Title Code
NEBOSH National Certificate in Construction Health & Safety CHS
NEBOSH National General Certificate in Occupational Safety & Health NEB
Negotiation Skills NSI
Negotiation Skills Workshop for Managers NGW
 

P

Table of courses beginning with letter - P
Course Title Code
PRINCE2™ Awareness Workshop PO1
PRINCE2™ Combined Foundation & Practitioners PFE
PRINCE2™ Foundation PFD
PRINCE2™ Practitioners Conversion PP
PRINCE2™ Re-registration PRA
People Management Skills for Managers PME
People Management Skills for New Supervisors & Team Leaders - The Role, The Team and The Individual PM
Perfecting Your Presentation Skills - A Practical Workshop PFP
Performance Management DPP3
Personal Effectiveness Through Interpersonal Communication and Self-Confidence PET
Planning, Implementing & Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure M2279
Planning, Organising and Controlling Projects TOT1
Professional Development for PAs and Executive Secretaries T2
Professional Reception Skills - The Face of the Company ES
Professional Written Communication PWC
Project Management for PAs, Administrators and Secretaries MPS
Project Management for the APMP Examination PMP2
Proofamatics PRO
Providing Administrative Support for Projects PAP
Providing Administrative and Secretarial Support for Teams TSA1
 

R

Table of courses beginning with letter - R
Course Title Code
Rapid and Effective Reading RER
Relationship Management SCN1
Risk Assessment Workshop RAW
 

S

Table of courses beginning with letter - S
Course Title Code
Sales Negotiation SNP1
Sales Skills That Deliver Results SFS1
Secretary/PA & Manager Programme SAM
Securing Networks with PIX and ASA SNPA
Self Managed and Matrix Teams MAX
Senior Level Communication Skills Workshop AGI
Speaking and Presenting with Confidence PS
Speaking in Public with Authority and Confidence SLG
Stepping Up to Senior Management NSM
Strategic HR: Developing Your People and HR Strategy Seminar HS
Strategic Recruitment Seminar CRL
Success Skills for Secretaries and Administrators SPS1
Successful Management for Business Achievement - The 5 Day MBA MBA
Successful Sales Presentations SSP1
Successful Selling Techniques STQ2
Supporting Your Manager(s) OYB
 

T

Table of courses beginning with letter - T
Course Title Code
Taking Charge of Technology - Save Time and Increase Effectiveness EMM
Team Management and Leadership Skills for Supervisors and Team Leaders LMS
The APM Introductory Certificate in Project Management - Examination Course TAP
The Advanced Certificate in Employment Law Modular Course ACEL
The Annual Conference: Employment Law and Practice 2008 AELC
The Chartered Management Institute Level 4 Introductory Diploma CMF