A-Z Course Directory

D

Table of courses beginning with letter - D
Course Title	Code
Dealing with Stress and Conflicting Needs	SM
Debt Collection - Conducting Your Own Claims	CCL
Debt Collection - Understanding the Legal Process	DCT
Delivering Excellence in Customer Service via Email and on the Telephone	ETW
Developing A Business Plan	CDM
Developing Effective Telephone Skills	NTS
Developing Effective and Confident Training Techniques	ITT
Developing Your Personal Impact and Building Productive Relationships	DPI
Developing and Delivering Winning Sales Pitches	WSP
Discipline, Grievances and Dismissal	DD

E

Table of courses beginning with letter - E
Course Title	Code
Effective Budgeting	MBE1
Effective Business English	BER
Effective Change Management	PMC
Effective Collection Techniques	ECT
Effective Feedback Skills	GFB
Effective Management & Leadership Styles	STY3
Effective Telephone Collection Techniques	TCT1
Effective Workplace Training - One-to-One and Small Group Training	WTA
Employee Relations, Trade Unions and the Law	TUER
Employment Law - Central and Eastern Europe Seminar	ECEE
Employment Law China Seminar	ELA
Employment Law Europe Conference 2008	ELE
Employment Law Hong Kong and Singapore	ELHS
Employment Law India Seminar	ELI
Employment Law Ireland	ELIR
Employment Law Russia	ELR
Employment Law South Africa	ELSA
Employment Law USA Seminar	ELU
Employment Law United Arab Emirates	ELAE
Employment Law Update: Law on the Road	ELT
Employment Law in a Day	ELD
Employment Tribunals	ET
Espresso Session - Can Do Attitude	ESP19
Espresso Session - Change - What People Need	ESP24
Espresso Session - Delegation Heaven	ESP15
Espresso Session - Delighting Difficult Customers	ESP13
Espresso Session - Delivering Bad News	ESP03
Espresso Session - Feedback That Fits	ESP10
Espresso Session - Handling Difficult Behaviour	ESP01
Espresso Session - Influencing Upwards	ESP26
Espresso Session - Inspire to Higher	ESP05
Espresso Session - Making Budgets Pay	ESP22
Espresso Session - Making Meetings Matter	ESP17
Espresso Session - Managing your Manager	ESP08
Espresso Session - Marvellous Minutes	ESP09
Espresso Session - Motivate!	ESP06
Espresso Session - Motivating Remote Teams	ESP14
Espresso Session - No More Procrastinating	ESP07
Espresso Session - Personal Branding and Impact	ESP18
Espresso Session - Project Management - Top Tips	ESP23
Espresso Session - Release The Pressure	ESP12
Espresso Session - Resolving Conflict	ESP04
Espresso Session - SOS - Smarter Objective Setting	ESP16
Espresso Session - Saying No Effectively	ESP20
Espresso Session - Shortcut to Creativity	ESP11
Espresso Session - Speed Writing	ESP25
Espresso Session - Sticky Presentations	ESP02
Espresso Session - Winning People Over	ESP21
Essential Discrimination Law	EDL
Essential Employment Law	EEL
Essential HR for Managers - Best Practice and Employment Law	HRS1
Essential Project Management Skills for PMI	EPM
Essential Skills for Effective Training Administration	TAS1
Ethernet Routing Switch 8000 Configuration and Management	7515C
Evaluating Human Capital and Measuring HR Impact Seminar	HRM
Excelling in Leadership Through Emotional Intelligence	LEI
Export Procedures and Documents	EXPD

F

Table of courses beginning with letter - F
Course Title	Code
Facilitation Skills for Managers	FCL1
Family-friendly Rights and the Law	FRL
Fast Track to Successful People Management and Team Leadership	SMO1
Finance for Directors and Senior Executives	FND3
Finance for Non Financial Managers	FNM1
First Aid for Appointed Persons	FAP