Overview
Course duration: 1 day.
Our popular Secretarial, PA and Administrator Conference is back! The day will be packed with 4 brand new workshops and a practical exercise, covering a range of topics from a team of our talented trainers.
You will learn how to increase your business and commercial awareness, tricks for dealing with difficult people, tips to improve your memory skills and how to write well to get results in the workplace. All in just one day!
The conference is being held in London and Manchester and provides you with an ideal opportunity to network and exchange experiences with PAs, secretaries and administrators from some of the UK’s leading companies.
Recent feedback we’ve had from our previous conferences;
I've been to several conferences now and they never fail to disappoint!
The different sessions were very interesting and the venue and food were really lovely. A very professionally run day!
Well balanced day at a great location!
Really enjoyable - glad I attended and I came away with really useful tips! I felt so motivated when I left, thank you.
Very impressed, a great day. The presenters we excellent.
The day was perfect! No suggestions for improvement!
Description
10:00-10:15 Registration and coffee
10:15-11:15 Workshop 1: PA in an Executive Environment
11:15-11:30 Tea, coffee and networking
11:30-12:30 Workshop 2: Stay Calm & Carry On - Managing Difficult Situations
12:30-13:00 Practical Exercise: Difficult People Clinic
13:00-13:45 Lunch
13:45-14:45 Workshop 3: Memory Power - Tips to Improve Your Memory Skills!
14:45-15:00 Tea, coffee and networking
15:00-16:00 Workshop 4: Writing for Results
1600 Prize Draw and Close
What will it cover?
PA in an Executive Environment – Jean Sutcliffe
The key differentiator between being an average PA and an Executive PA is the understanding of commercial and business awareness. This session will give you an increased knowledge of your company and a practical understanding of business, which will help you to support your Manager at the next level.
This session will cover:
- How strategy drives your organisation
- An understanding of commercial and business issues facing your organisation
- How organisational culture is created
Stay Calm and Carry On - Managing Difficult Situations – Ian Caldecourt
Do people in the office drive you to distraction? Are there situations at work that never seem to get better no matter how hard you try? In this session you will gain ideas and tips on how to maintain a positive attitude when approaching these situations as well as pragmatic tips for dealing with challenging people.
The session will cover:
- Changing your reaction and changing your perspective
- Defining techniques to overcome challenging situations
- Recognising the motives behind behaviour
Practical Exercise: Difficult People Clinic
This short interactive session will give you a chance to develop skills tips and ideas for people you will instantly recognise who roam the work environment. You’ll go back with a template for success the next time you are face with a challenging situation.
Memory Power! Tips to Improve Your Memory Skills – Jean Sutcliffe
Are you able to remember the date of the Crimean War but have no idea where you left your car keys? Do you never forget a face but can't put a name to the person you're talking to (and they introduced themselves 2 minutes ago)? Can you name every designer label, but can't recollect what's on your to do list? This session is for you! It will take a light-hearted yet practical look at memory myths, the true, the false and the downright ridiculous.
The session will cover:
- The three key principles for remembering almost anything
- How to remember names & faces as well as facts, figures and lists
- Top tips for emergency 'bluffing' when all else fails
Writing for Results – Alison Cowper
In the typical 21st century workplace, we communicate mainly by writing. We sit behind our computer screens and email colleagues who sit a few desks away! The tone of emails can be misinterpreted, relationships destroyed, and all because we did not take the time and effort to word our emails carefully. This session guides you easily through tips on style, grammar, punctuation and tone. A simple planning model will enable you to write emails and letters more quickly, freeing up your time for other things.
This session will cover:
- Am I writing in ‘Plain English’?
- Do I make mistakes that affect my professional image?
- Choosing an appropriate tone
- Reducing the time it takes to write emails and letters
Trainer Profile
Meet Our Presenters!
Jean Sutcliffe: One of the UK’s leading secretarial trainers, passionate about her subject, Jean has an energy and zest that will leave you inspired.
Alison Cowper: A brilliant speaker with a wealth of experience – you’ll leave Alison’s session with a list full of top tips, a clear direction and real drive to put them into practice.
Ian Caldecourt: Highly energetic, entertaining and informative - one thing’s for sure - you’ll never forget one of Ian’s sessions!