Background
The Community College has its main centre at the Shoreditch campus in the heart of Hoxton. It caters for over 13,000 students a year.
The Need
A training need was identified for a number of new PAs at the Hackney Community College to attend a course that would develop their minute taking skills.
The Solution
We worked with Hackney Community College to design an interactive one-day programme that looked at the essential skills required by support staff when taking minutes. It was devised so that delegates could save time and produce minutes with confidence and it enabled them to identify and overcome obstacles to effective listening and utilise essential note-taking techniques.
The Result
“As a result of the course there has been a distinct improvement in recording and taking minutes. Delegates have better listening skills and are now able to pick out action points and important information. The minutes are better constructed and are produced more quickly.”