The Client Issue
A tailored programme to provide the management practices and process knowledge to deliver effective performance management.

Background
MMA is a major insurance group. It offers a wide range of
competitive products spanning motor, home, travel, commercial, property, construction and professional indemnity insurance.

The Need
Following the results of an employee opinion survey MMA introduced their first formal performance management process which included competency frameworks. After an initial period it was identified that in order for the new process to be utilised fully with effective results, the managers required a greater understanding of both the process itself and the behavioural objectives and management practices familiar with a competency based performance management process.

The Solution
Working in partnership with MMA, Hemsley Fraser designed and developed a programme, which focused on both the performance management process system and the theory and behavioural knowledge necessary to adopt and effectively utilise the new system. The programme also included objective setting, conducting appraisal interviews and skills development.  Each manager also had a 1-2-1 to give them the opportunity to confirm their knowledge of the new system.

The Result
“The objectives that we set are now more meaningful, as they now link back to the competency framework, they are easier to measure and quarterly reviews more straightforward to conduct.  We now have the confidence to set behavioural objectives, and these are in place for every team member which has led to a more positive team environment. The feedback formula is used in our day-to-day observations; this has given managers an excellent understanding of the impact feedback has on performance and the benefits attached to this.”