Professional Office Administration Training Courses

With over 16 years' experience, Hemsley Fraser has been recognised by independent research (Key Note) as market leaders for PA, office professional and secretarial training courses.

Through a series of customer focus groups, we have identified the core skills, behaviours and competencies required at the various stages of the office professional career.

Please browse our professional office administration training courses by selecting a subject below.

Office Professional - Qualifications

Table of training courses under this section
Course Title	Code
The Diploma in Business Administration	ZZZ

Developing Your Role

Table of training courses under this section
Course Title	Code
The Essential Office Professional - Professional Skills for Administrators and Secretaries	IPS1
Success Skills for Secretaries and Administrators	SPS1
Professional Development for PAs and Executive Secretaries	T2
Commercial and Business Awareness	CBA

Supporting Your Manager and Teams

Table of training courses under this section
Course Title	Code
Supporting Your Manager(s)	OYB
Providing Administrative and Secretarial Support for Teams	TSA1
Secretary/PA & Manager Programme	SAM

Managing and Working with People

Table of training courses under this section
Course Title	Code
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team	WPO
Managing Pressure and Conflicting Demands	MPD
Building Your Personal Brand and Networking for Success	SON
Creating Powerful Relationships Through Networking	BNT

Organisation and Efficiency

Table of training courses under this section
Course Title	Code
An Introduction to Successful Conferences and Events	CE1
Minute Taking with Confidence	MT
Time Management for Office Professionals	PPW
Taking Charge of Technology - Save Time and Increase Effectiveness	EMM

Professional Administration

Table of training courses under this section
Course Title	Code
The Effective Administrator	ECA
Essential Skills for Effective Training Administration	TAS1
The HR Administrators Role	PAS1
Rapid and Effective Reading	RER
Proofamatics	PRO

Customer Service

Table of training courses under this section
Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS
Going the Extra Mile - Achieving Excellence in Customer Service	GEM
Handling Customer Complaints - Remaining Calm Under Pressure	RCP

Personal Effectiveness

Table of training courses under this section
Course Title	Code
Time Management for Office Professionals	PPW
Personal Effectiveness Through Interpersonal Communication and Self-Confidence	PET
Dealing with Stress and Conflicting Needs	SM
Handling Difficult People and Situations	HDP
Professional Reception Skills - The Face of the Company	ES

Business Communication Skills

Table of training courses under this section
Course Title	Code
Better Communication Skills at Work - Communication that Delivers Results	CSW1
Speaking and Presenting with Confidence	PS
Communicating Effectively in the Workplace	CLQ
Developing Effective Telephone Skills	NTS
Professional Written Communication	PWC
Effective Business English	BER
Influencing and Persuading Skills with an Introduction to Negotiating	IPN
Rapid and Effective Reading	RER
Proofamatics	PRO

Your Changing Role

Table of training courses under this section
Course Title	Code
An Introduction to Successful Conferences and Events	CE1
Providing Administrative Support for Projects	PAP
Project Management for PAs, Administrators and Secretaries	MPS
Making Sense of Finance - Essential Knowledge for Office Professionals/Secretaries and PAs	EBF1

Assertiveness Course

Table of training courses under this section
Course Title	Code
Assertiveness and Self-Confidence Development	AS

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In addition to the above secretarial training courses and assertiveness course, we also offer a full range of Learning Solutions, including Espresso Learning, Tailored Programmes and Executive Development, Coaching and Talent Management.

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Professional Office Administration Brochure