PA, Secretary & Administrator Training Courses

PA Training Courses & Secretarial Training Courses

With over 17 years' experience in secretarial training and PA training, Hemsley Fraser has been recognised by independent research (Key Note) as market leaders for PA, Secretary, Administration & Support training courses.

Please browse our PA training courses, secretarial courses and administration training courses listed below. To help you identify which training course is right for you view this PDF document.

We've launched a number of new free online features for you, so after you've browsed our courses why not check out our range of top tips - free for you to download and links to essential websites for PAs.

Secretarial and PA Conferences

Course Title	Code
Secretarial, PA and Administrator Conference - Be Outstanding!	BOS

Professional Development Programme

Course Title	Code
The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff	IPS1
Success Skills for Secretaries and Administrators	SPS1
Professional Development for PAs and Executive Secretaries	T2
The Diploma in Business Administration	ZZZ

Supporting Your Manager and Team

Course Title	Code
Providing Administrative and Secretarial Support for Teams	TSA1
Increasing Your Credibility - Stepping up to Support your Manager	OYB
Manager & Secretary/PA - Working Together More Effectively	SAM
Providing Administrative Support for Projects	PAP

Managing and Working with People

Course Title	Code
Handling Difficult People and Situations	HDP
Be Brilliant! Building Your Image and Networking for Success	SON
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team	WPO
Managing Pressure and Conflicting Demands	MPD
Creating Powerful Relationships Through Networking	BNT

The Professional Administrator

Course Title	Code
The Effective & Confident Administrator	ECA
Essential Skills for Effective Training Administration	TAS1
The HR Administrator's Role	PAS1

Practical Skills for Your Changing Role

Course Title	Code
Providing Administrative Support for Projects	PAP
Making Sense of Finance - Essential Knowledge	EBF1
An Introduction to Successful Conferences and Events	CE1
Commercial and Business Awareness	CBA
Project Management for the Office Professional	MPS
Effective Budgeting	MBE1
Marketing for Secretaries and PAs NEW!	CSE-MKS
PR for Administrators	CSE-PRA
Proofreading	PRO
Sales for Non Sales People	SKP
An Introduction to Effective Project Management	MPM
People Management Skills for PAs and Senior Secretaries NEW!	PMPA

Essential Skills

Course Title	Code
Minute Taking Made Simple	MT
Professional Reception Skills - The Face of the Company	ES
Time Management for Office Professionals	PPW
Managing Pressure and Conflicting Demands	MPD
Rapid and Effective Reading	RER
Secretarial, PA and Administrator Conference - Be Outstanding!	BOS

Effective Communication

Course Title	Code
Working Assertively and with Confidence	AS
Personal Effectiveness Through Interpersonal Communication and Self-Confidence	PET
Communicating Effectively in the Workplace	CLQ
Developing Effective Telephone Skills	NTS1
Writing for Results	PWM
Writing Effective Reports	RW
Influencing & Persuading for Managers - With an Introduction to Negotiation	PNG1
Managing Anger in the Workplace	MAW1
Handling Difficult People and Situations	HDP
An Introduction to Neuro Linguistic Programming	NLP1
Speaking and Presenting with Confidence	PS
Creative and Innovative Problem Solving	IMP1
Effective Feedback Skills	GFB
Negotiation Skills	NSI
Effective Business English	BER

Customer Service

Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS1
Delivering Excellence in Customer Service via Email and on the Telephone	ETW
Going The Extra Mile: Achieving Excellence in Customer Service	GEM1
Handling Customer Complaints - Remaining Calm Under Pressure	RCP

In addition to the above secretarial training courses and PA courses, we also offer a full range of Learning Solutions, including Espresso Learning, Tailored Programmes and Executive Development, Coaching and Talent Management.

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