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PA, Secretary & Administrator Training Courses

PA Training Courses & Secretarial Training Courses

With over 20 years' experience in secretarial training and PA training, Hemsley Fraser has been recognised by independent research (Key Note) as market leaders for PA, Secretary, Administration & Support training courses.

Please browse our PA training courses, secretarial courses and administration training courses listed below. To help you identify which training course is right for you view this PDF document.

We've launched a number of new free online features for you, so after you've browsed our courses why not check out our range of top tips - free for you to download and links to essential websites for PAs.

 

PA & Secretary Professional Development Programme

PA & Secretary Professional Development Programme


Secretarial and PA Conferences

Course Title Code
Secretarial, PA and Administrator Conference - Spring 2012 NEW! PAC8

Career Development

Course Title Code
The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff IPS1
Success Skills for Secretaries and Administrators SPS1
Professional Development for PAs and Senior Secretaries T3
The Diploma in Business Administration ZZZ
Diploma in Business Administration - in a week INNW

Supporting Your Manager and Team

Course Title Code
Providing Administrative and Secretarial Support for Teams TSA1
Build Your Credibility and Be Influential - Supporting Busy and Absent Managers OYB
Manager & Secretary/PA - Working Together More Effectively SAM
Working with More Than One Boss - Successfully Juggling Priorities NEW! WMOB
Increase Your Self Awareness - Get the Best from Others and Create a Successful Team WPO

Personal Effectiveness

Course Title Code
Be Brilliant! Building Your Image and Networking for Success SON
Managing Pressure and Conflicting Demands MPD
Personal Effectiveness to Improve your Performance at Work PET
Effective Time Management for Office Professionals NEW! PPW1
Influencing Successfully - Getting the Results that You Want NEW! ISGR

The Professional Administrator

Course Title Code
Essential Administration Skills - Be Successful in Your Role ECA
Essential Skills for Effective Training Administration TAS1
The HR Administrator's Role PAS1

Practical Skills for Your Changing Role

Course Title Code
Making Sense of Finance - Essential Knowledge EBF1
An Introduction to Successful Conferences and Events CE1
Commercial and Business Awareness for Experienced PAs and Secretaries CBA
Marketing for Secretaries and PAs CSE-MKS
Project Management Skills for Office Professionals NEW! PMSOP
Management Skills for PAs and Senior Secretaries NEW! PMPA1
Effective Office Management EOM

Essential Skills

Course Title Code
Minute Taking Made Simple MT
Professional Reception Skills - The Face of the Company ES
Speed Reading RER

Effective Communication

Course Title Code
Personal Effectiveness to Improve your Performance at Work PET
Communicating Effectively in the Workplace CLQ
Effective Telephone Skills NTS1
Writing for Results PWM
Writing Effective Reports RW
Influencing & Persuading for Managers - With an Introduction to Negotiation PNG1
Handling Difficult People and Situations HDP
An Introduction to Neuro Linguistic Programming NLP1
Speaking and Presenting with Confidence PS
Creative and Innovative Problem Solving IMP1
Effective Feedback Skills GFB
Negotiation Skills NSI
Effective Business English BER
Managing Anger in the Workplace MAW1
Working Assertively and with Confidence AS
Improve your Memory Skills MEM

Customer Service

Course Title Code
An Introduction to Customer Service - Putting the Customer First ICS1
Delivering Excellence in Customer Service via Email and on the Telephone ETW
Going The Extra Mile: Achieving Excellence in Customer Service GEM1
Handling Customer Complaints - Remaining Calm Under Pressure RCP

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In addition to the above secretarial training courses and PA courses, we also offer a full range of Learning Solutions, including Espresso Learning, Tailored Programmes and Executive Development, Coaching and Talent Management.