PA, Secretary & Administrator Training Courses

PA Training Courses & Secretarial Training Courses

With over 20 years' experience in secretarial training and PA training, Hemsley Fraser has been recognised by independent research (Key Note) as market leaders for PA, Secretary, Administration & Support training courses.

Please browse our PA training courses, secretarial courses and administration training courses listed below. To help you identify which training course is right for you view this PDF document.

We've launched a number of new free online features for you, so after you've browsed our courses why not check out our range of top tips - free for you to download and links to essential websites for PAs.

PA & Secretary Professional Development Programme

Secretarial and PA Conferences

Course Title	Code
Secretarial, PA and Administrator Conference - Spring 2012 NEW!	PAC8

Career Development

Course Title	Code
The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff	IPS1
Success Skills for Secretaries and Administrators	SPS1
Professional Development for PAs and Senior Secretaries	T3
The Diploma in Business Administration	ZZZ
Diploma in Business Administration - in a week	INNW

Supporting Your Manager and Team

Course Title	Code
Providing Administrative and Secretarial Support for Teams	TSA1
Build Your Credibility and Be Influential - Supporting Busy and Absent Managers	OYB
Manager & Secretary/PA - Working Together More Effectively	SAM
Working with More Than One Boss - Successfully Juggling Priorities NEW!	WMOB
Increase Your Self Awareness - Get the Best from Others and Create a Successful Team	WPO

Personal Effectiveness

Course Title	Code
Be Brilliant! Building Your Image and Networking for Success	SON
Managing Pressure and Conflicting Demands	MPD
Personal Effectiveness to Improve your Performance at Work	PET
Effective Time Management for Office Professionals NEW!	PPW1
Influencing Successfully - Getting the Results that You Want NEW!	ISGR

The Professional Administrator

Course Title	Code
Essential Administration Skills - Be Successful in Your Role	ECA
Essential Skills for Effective Training Administration	TAS1
The HR Administrator's Role	PAS1

Practical Skills for Your Changing Role

Course Title	Code
Making Sense of Finance - Essential Knowledge	EBF1
An Introduction to Successful Conferences and Events	CE1
Commercial and Business Awareness for Experienced PAs and Secretaries	CBA
Marketing for Secretaries and PAs	CSE-MKS
Project Management Skills for Office Professionals NEW!	PMSOP
Management Skills for PAs and Senior Secretaries NEW!	PMPA1
Effective Office Management	EOM

Essential Skills

Course Title	Code
Minute Taking Made Simple	MT
Professional Reception Skills - The Face of the Company	ES
Speed Reading	RER

Effective Communication

Course Title	Code
Personal Effectiveness to Improve your Performance at Work	PET
Communicating Effectively in the Workplace	CLQ
Effective Telephone Skills	NTS1
Writing for Results	PWM
Writing Effective Reports	RW
Influencing & Persuading for Managers - With an Introduction to Negotiation	PNG1
Handling Difficult People and Situations	HDP
An Introduction to Neuro Linguistic Programming	NLP1
Speaking and Presenting with Confidence	PS
Creative and Innovative Problem Solving	IMP1
Effective Feedback Skills	GFB
Negotiation Skills	NSI
Effective Business English	BER
Managing Anger in the Workplace	MAW1
Working Assertively and with Confidence	AS
Improve your Memory Skills	MEM

Customer Service

Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS1
Delivering Excellence in Customer Service via Email and on the Telephone	ETW
Going The Extra Mile: Achieving Excellence in Customer Service	GEM1
Handling Customer Complaints - Remaining Calm Under Pressure	RCP

In addition to the above secretarial training courses and PA courses, we also offer a full range of Learning Solutions, including Espresso Learning, Tailored Programmes and Executive Development, Coaching and Talent Management.

Click here to download the Office Professional Skills Guide

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