Personal Skills Training and Communications Skills Training

The Hemsley Fraser Personal Impact Academy is our specialist faculty focussed on developing communication skills and heightening your presence and impact in the workplace. The Academy and our course portfolio is centered around the ‘Five Drivers of Impact’. Based on client research these are the core competencies that once mastered will deliver a step change in your overall personal impact and presence.

Whether you are looking for the confidence and capability to present with dynamism and impact or you need to enhance your influencing and persuading skills within the workplace we have the course for you.

Please browse our range of personal skills training courses and communication skills training courses by selecting a subject below. Please view this PDF document to help you identify which training course is right for you.

Effective Communications

Table of training courses under this section
Course Title	Code
Better Communication Skills at Work - Communication that Delivers Results	CSW1
Senior Level Communication Skills Workshop	AGI
An Introduction to Neuro Linguistic Programming	NLP1
Applying Neuro Linguistic Programming in the Workplace	ANL
Developing Effective Telephone Skills	NTS
Creative and Innovative Problem Solving	IMP1
Effective Feedback Skills	GFB
Taking Charge of Technology - Save Time and Increase Effectiveness	EMM

Written Communication

Table of training courses under this section
Course Title	Code
Effective Business English	BER
Professional Written Communication	PWC
Writing for Results	PWM
Writing Effective Reports	RW
Minute Taking with Confidence	MT

Presentation Skills

Table of training courses under this section
Course Title	Code
Speaking and Presenting with Confidence	PS
Perfecting Your Presentation Skills - A Practical Workshop	PFP
Speaking in Public with Authority and Confidence	SLG

Negotiation

Table of training courses under this section
Course Title	Code
Negotiation Skills	NSI
Influencing and Persuading Skills with an Introduction to Negotiating	IPN
Influencing and Persuading for Managers - With an Introduction to Negotiation	PNG
Negotiation Skills Workshop for Managers	NGW

Working with Others

Table of training courses under this section
Course Title	Code
Handling Difficult People and Situations	HDP
Communicating Effectively in the Workplace	CLQ
Dealing with Stress and Conflicting Needs	SM
Interpersonal Effectiveness for Managers	IEM
Developing Your Personal Impact and Building Productive Relationships	DPI
Coaching For Results	COH1
Facilitation Skills for Managers	FCL1
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team	WPO
Assertiveness and Self-Confidence Development	AS
Managing Anger in the Workplace	MAW
Creating Powerful Relationships Through Networking	BNT

Customer Service

Table of training courses under this section
Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS
Going the Extra Mile - Achieving Excellence in Customer Service	GEM
Handling Customer Complaints - Remaining Calm Under Pressure	RCP

Developing People

Table of training courses under this section
Course Title	Code
Team Management and Leadership Skills for Supervisors and Team Leaders	LMS
Developing Effective and Confident Training Techniques	ITT
Conducting Successful Appraisals & Reviews	APC1

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Our range of communications skills training courses and personal skills training courses can be tailored to meet your organisations specific needs.

In addition to the personal skills training and communication skills training, we offer a full range of Learning Solutions including Espresso Learning, Tailored Programmes and Executive Development and Coaching and Talent Management.

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