Communication Skills and Personal Effectiveness Courses

Our communications skills courses and personal effectiveness training courses provide the interpersonal skills that can make a huge impact in the way that you interact and perform at work. These training courses can also provide invaluable life skills that are transferable to your home as well as work life.

Today’s organisations are often re-structuring and widening employee responsibilities, and training is essential to fill skills gaps and enable individuals to tackle their new roles with confidence. Our communications skills courses and personal effectiveness training courses cover a wide range of subjects and are packed with up to date techniques and approaches that provide the skills, competencies and confidence you need to perform your best in the work place.

Please browse our range of personal effectiveness training courses and communication skills training courses below. Use our PDF guide to help you identify which training course is right for you.

Business Skills Conferences

Course Title	Code
Business Skills Conference Spring 2013 NEW!	COMC4
Business Skills Conference Autumn 2013 NEW!	COMC5

Effective Communications

Course Title	Code
Better Communication Skills at Work - Communication that Delivers Results	CSW1
Senior Level Communication Skills Workshop	AGI
An Introduction to Neuro Linguistic Programming	NLP1
Applying Neuro Linguistic Programming in the Workplace	ANL
Effective Feedback Skills	GFB
Creating Powerful Relationships Through Networking	BNT
Creative and Innovative Problem Solving	IMP1
The Modern Day Communicator - Communication Skills in the 21st Century NEW!	MDC

Negotiation

Course Title	Code
Negotiation Skills	NSI
Influencing and Persuading Skills with an Introduction to Negotiating	IPN
Influencing & Persuading for Managers - With an Introduction to Negotiation	PNG1
Negotiation Skills Workshop for Managers	NGW1
Influencing and Negotiating Upwards	IU
Advanced Influencing & Persuading for Managers	APNG1

Presentation Skills

Course Title	Code
Speaking and Presenting with Confidence	PS
Positive Presenting for Professionals	PFP
Speaking in Public with Authority and Confidence	SLG1
Presentation Clinic	PC
Interview Excellence - How to Perform Well in Interviews	IEX
Speaking and Presenting Success: Training with Follow-up Coffee Shop Coaching Programme NEW!	TCSPS

Working with Others

Course Title	Code
Handling Difficult People and Situations	HDP
Communicating Effectively in the Workplace	CLQ
Interpersonal Effectiveness for Managers	IEM
Developing Your Personal Impact and Building Productive Relationships	DPI
Coaching For Results	COH1
Facilitation Skills for Managers	FCL1
Increase Your Self Awareness - Get the Best from Others and Create a Successful Team	WPO
Creating Powerful Relationships Through Networking	BNT
Effective Feedback Skills	GFB
Influencing and Persuading Skills with an Introduction to Negotiating	IPN
Influencing & Persuading for Managers - With an Introduction to Negotiation	PNG1
Negotiation Skills	NSI
Negotiation Skills Workshop for Managers	NGW1
Emotional Intelligence for Managers	LEI
Advanced Influencing & Persuading for Managers	APNG1
Motivating Your Team	MOT
Cultural Awareness & Diversity	CAD
Conflict Resolution	CORE
Coached e-Learning: Communicating Effectively in the Workplace	ECCEW

Written Communication

Course Title	Code
Effective Business English	BER
Professional Written Communication	PWC
Writing for Results	PWM
Writing Effective Reports	RW
Minute Taking Made Simple	MT
Speed Reading	RER
Coached e-Learning: Effective Business Writing	ECEBW
Writing for Digital Media	WDM

Developing People

Course Title	Code
Team Management and Leadership Skills for Supervisors and Team Leaders	LMS
Train the Trainer Essentials - Developing Effective and Confident Training Techniques	ITT
Conducting Successful Appraisals & Reviews	APC1

Customer Service

Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS1
Handling Customer Complaints - Remaining Calm Under Pressure	RCP

Personal Effectiveness

Course Title	Code
Coached e-Learning: Managing Stress	ECMS
Dealing with Stress and Conflicting Needs	SM
Working Assertively and with Confidence	AS
Rapid Development Workshop - Assertiveness in a Day	AID1
Effective Time Management	ETM
Improve your Memory Skills	MEM
Conducting Effective Meetings	CEM
Interview Excellence - How to Perform Well in Interviews	IEX
Coached e-Learning: Effective Time Management	ECETM
How to Deliver Outstanding Corporate Events NEW!	DOCE
Coached e-Learning: Managing Meetings	ECMM
Managing Anger and Aggressive Behaviour	MAW2
Positive Psychology at Work - Enhance Performance Using Positive Psychology NEW!	PPSY1

Our range of communications skills training courses and personal effectiveness training courses can be tailored to meet your organisations specific needs.

In addition to the personal effectiveness training and communication skills training, we offer a full range of Learning Solutions including Espresso Learning, Tailored Programmes and Executive Development and Coaching and Talent Management.

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