Personal Effectiveness & Impact Training and Communications Skills Training

Our Personal Impact and Effectiveness training course portfolio will help you improve your performance in the workplace. Having the ability to communicate effectively is an essential skill in every role and in every organisation. Our broad range of personal effectiveness courses are packed with up to date techniques and approaches that will provide you with the skills, competencies and confidence to start communicating with real IMPACT. Whether you are looking for the confidence and capability to present with dynamism and impact or you need to enhance your influencing and persuading skills within the workplace we have the personal effectiveness courses for you. Please browse our range of personal effectiveness training courses and communication skills training courses by selecting a subject below. Please view this PDF document to help you identify which training course is right for you.

Business Communication Conferences

Course Title	Code
Business Communications Conference Spring 2012 NEW!	COMC2

Effective Communications

Course Title	Code
Better Communication Skills at Work - Communication that Delivers Results	CSW1
Senior Level Communication Skills Workshop	AGI
An Introduction to Neuro Linguistic Programming	NLP1
Applying Neuro Linguistic Programming in the Workplace	ANL
Effective Feedback Skills	GFB
Effective Telephone Skills	NTS1
Creating Powerful Relationships Through Networking	BNT
Creative and Innovative Problem Solving	IMP1

Negotiation

Course Title	Code
Negotiation Skills	NSI
Influencing and Persuading Skills with an Introduction to Negotiating	IPN
Influencing & Persuading for Managers - With an Introduction to Negotiation	PNG1
Negotiation Skills Workshop for Managers	NGW1
Influencing and Negotiating Upwards	IU
Advanced Influencing & Persuading for Managers NEW!	APNG1

Presentation Skills

Course Title	Code
Speaking and Presenting with Confidence	PS
Positive Presenting for Professionals	PFP
Speaking in Public with Authority and Confidence	SLG1
Presentation Clinic	PC
Interview Excellence - How to Perform Well in Interviews	IEX

Working with Others

Course Title	Code
Handling Difficult People and Situations	HDP
Communicating Effectively in the Workplace	CLQ
Interpersonal Effectiveness for Managers	IEM
Developing Your Personal Impact and Building Productive Relationships	DPI
Coaching For Results	COH1
Facilitation Skills for Managers	FCL1
Increase Your Self Awareness - Get the Best from Others and Create a Successful Team	WPO
Creating Powerful Relationships Through Networking	BNT
Effective Feedback Skills	GFB
Influencing and Persuading Skills with an Introduction to Negotiating	IPN
Influencing & Persuading for Managers - With an Introduction to Negotiation	PNG1
Negotiation Skills	NSI
Negotiation Skills Workshop for Managers	NGW1
Emotional Intelligence - Excelling in Leadership	LEI
Advanced Influencing & Persuading for Managers NEW!	APNG1
Motivating Your Team	MOT
Cultural Awareness & Diversity NEW!	CAD
Conflict Resolution NEW!	CORE
Coached e-Learning: Communicating Effectively in the Workplace NEW!	ECCEW

Written Communication

Course Title	Code
Effective Business English	BER
Professional Written Communication	PWC
Writing for Results	PWM
Writing Effective Reports	RW
Minute Taking Made Simple	MT
Speed Reading	RER
Coached e-Learning: Effective Business Writing NEW!	ECEBW

Developing People

Course Title	Code
Team Management and Leadership Skills for Supervisors and Team Leaders	LMS
Train the Trainer Essentials - Developing Effective and Confident Training Techniques	ITT
Conducting Successful Appraisals & Reviews	APC1

Customer Service

Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS1
Handling Customer Complaints - Remaining Calm Under Pressure	RCP

Personal Effectiveness

Course Title	Code
Coached e-Learning: Managing Stress NEW!	ECMS
Dealing with Stress and Conflicting Needs	SM
Managing Anger in the Workplace	MAW1
Working Assertively and with Confidence	AS
Rapid Development Workshop - Assertiveness in a Day	AID1
Effective Time Management	ETM
Improve your Memory Skills	MEM
Conducting Effective Meetings	CEM
Interview Excellence - How to Perform Well in Interviews	IEX
Coached e-Learning: Effective Time Management NEW!	ECETM
Coached e-Learning: Managing Meetings NEW!	ECMM

Our range of communications skills training courses and personal effectiveness training courses can be tailored to meet your organisations specific needs.

In addition to the personal effectiveness training and communication skills training, we offer a full range of Learning Solutions including Espresso Learning, Tailored Programmes and Executive Development and Coaching and Talent Management.

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