Secretary Courses, PA Training, Assertiveness Training & Secretarial Training

Secretarial Courses, PA training & Secretary courses in London

Hemsley Fraser offer a wide range of secretary courses, PA training & secretarial training

With over 16 years' experience, Hemsley Fraser has been recognised by independent research (Key Note) as market leaders for PA training, office professional and secretarial training courses.

Through a series of customer focus groups, we have identified the core skills, behaviours and competencies required at the various stages of the office professional career. We specialise in PA training courses that provide real benefits back in the work place.

Hemsley Fraser's Secretary and PA courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people to learn.

Please use this link to view our full range of secretary courses and PA courses.

Assertiveness Training

Assertiveness and Self-Confidence Development is our market leading assertiveness training course. This assertiveness training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and build your self-esteem.

Secretary and Manager Programme

This workshop provides a unique opportunity for managers and secretaries/ PA’s to attend a forum together, which will enable them to explore their current working relationship and find ways to work more effectively with each other. The secretarial course is designed to help both managers and secretaries understand each other’s roles, responsibilities and issues, build stronger relationships and manage expectations.

Is it right for me?

Our secretarial courses are suitable for secretaries / PA's and managers together, who would benefit from having a clearer understanding of each other's roles, pressures and responsibilities in order for them to work more collaboratively and effectively as a team.

Outcomes for the Secretary/PA

By the end of this course you will be able to:

Benefit from a greater understanding of the role of your manager
Develop the managerial aspects of your role and increase your areas of responsibility
Enhance the support you provide by anticipating needs and identifying areas for improvement
Build an effective and more productive working relationship
Enable your manager to better understand the issues that you face within your role

Outcomes for the Manager

By the end of this secretarial training course you will be able to:

Benefit from a greater understanding of the role of your secretary
Understand how your Secretary can add value to the management team
Confidently hand over increased responsibility to your Secretary
Build an effective and more productive working relationship

The Changing Role of the Secretary/The Changing Role of the Manager

Examining the changes in the roles
Identifying the impact and consequence of those changes
Establishing the way forward

Expectations

Where we are at the moment
Exploring expectations of each other
Planning for the future

Building Relationships

Examining your own behaviour style
Understanding the effect your behaviour has on others
How to deal effectively with different behaviour styles
Creating the perfect relationship

Understanding Each Other’s Role

Defining each other’s objectives
Understanding each other’s motivators/stressors
Identifying extra responsibilities to take from/give to my
Manager/Secretary

Working More Effectively with your Manager/Secretary

Joint Action Planning
Red, Amber, Green lights to determine the future