Course code: VBAC - call 0845 071 2801
Overview
Conflict and disagreement can be a huge barrier to getting things
done. People have different views and regardless of which view is right, if
people dig their heels in you can end up at stalemate.
Don’t let conflict stress you – it can be a positive. This session looks at
ways in which you can positively manage conflict, and helps you weigh up all the
options rationally to come up with the approach that delivers the best
outcome.
Participants will delve into common reasons for workplace conflict, learn
five conflict handling modes, and prepare to handle real-life conflict by
practicing on several scenarios.
What will I learn?
At the end of this course participants will be able to:
- Identify common reasons for workplace conflict.
- Choose appropriate responses to different kinds of conflict.
- Recognise others’ conflict management styles.
- Plan to address a current conflict at work.
- Use conflict-management skills to maintain momentum during times of change.
Structure
Wherever you are located, it's easy to join one of our short 60-90 minute
online training sessions. Conducted by expert trainers using a best of breed
on-line collaboration tool, this is a very convenient way of getting a short
burst of training. These online espresso sessions are available as open
instructor-led sessions, offered online via webinar-style technology.