Course code: VSN - call 0845 071 2801
Overview
Are you saying ‘yes’ when you should be saying ‘no’? When you say ‘no’ do people ignore it and you find yourself with the task anyway? Do people think you are joking or even get upset or defensive when you say ‘no’?
Yes? Then this session is for you. Discover the benefits to saying ‘no’ effectively and of course how to say ‘no’ effectively with a range of ideas giving you the best chance of people accepting your decisions.
Using a variety of highly interactive activities, participants will assess their current reactions to saying ‘no’ and identify their fears, investigate their options using the 4D approach, and discover the formula to be a HERO.
The session ends with specific opportunities to practice these skills and apply them in work situations.
What will I learn?
At the end of this course participants will be able to:
- Ask questions to help clarify a work request.
- Assess the work request against current goals and priorities.
- Consider the situation and recommend a solution that is consistent with current goals and priorities.
- When appropriate, decline the request in a manner that maintains trust and preserves the relationship.
- Evaluate and focus on priorities in a way that positively supports change within the organisation.
Structure
Wherever you are located, it's easy to join one of our short 60-90 minute online training sessions. Conducted by expert trainers using a best of breed on-line collaboration tool, this is a very convenient way of getting a short burst of training. These online espresso sessions are available as open instructor-led sessions, offered online via webinar-style technology.