Course code: WMOB - call 0845 071 2801
Overview
Course duration: 1 day.
Multi-task effectively by changing how you think and act
For more than a century, the world’s top executive secretaries could expect to work for just one boss, the chief executive or managing director. Today research shows that almost half of PAs have four or more bosses. Only around 1 in 5 PAs have a single boss. Working for multiple bosses can be exciting and have benefits such as providing insights into the management process. It can also mean constantly juggling priorities and often means dealing with conflicting demands – leading to very long work days.
Is it right for me?
Suitable for secretaries, personal assistants, and administrators who deal with the conflicting priorities of supporting more than one boss, sometimes virtually.
What will I learn?
By the end of this course you will be able to:
- Prioritise - so your priorities complement those of your bosses
- Make interactions effective and not time-stealers
- Estimate and negotiate timescales
- Control stress by acting assertively
- Delegate to meet peak workloads
What will it cover?
Prioritising
- Your tasks versus those of your bosses
- Pareto’s law
- Projects, not personalities
- Managing bosses with conflicts of interest and priorities
- Dealing with unrealistic expectations
Making Interactions
- Effective controlling interruptions
- Ensuring meetings are worth having
- Liaising with bosses virtually
Estimating and Negotiating Timescales
- Keeping simple visual charts
- Handling unrealistic deadlines and last-minute assignments
- The 5-As method of negotiating
Behaving Assertively
- Saying ‘no’ without others realising it
- Reducing stress
- Handling difficult bosses
Dealing with Peak Workloads
- Helping each other out
- Delegating when necessary
Personal Development
- Formulating a personal action plan
Further courses to consider
Diploma in Business Administration
Success Skills for PAs and Administrators