People Management Skills for New Supervisors & Team Leaders - The Role, The Team and The Individual

Overview

Course duration: 2 days.

By using real life examples, new leaders can return to work feeling motivated and confident that they can make a positive impact in their new role.

A first leadership role can be a daunting experience. This course gives new people managers a toolkit of essential skills and techniques. Upon returning to work delegates will feel more confident in a variety of key issues including leading a team, motivation, delegation and resolving people issues.

Is it right for me?

Suitable for supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management. Supervisors with more experience, please refer to 'Team Management and Leadership Skills for Supervisors & Team Leaders'.

What will I learn?

• Develop the key people management skills to ensure success in your supervisory role.
• Enhance the effectiveness/performance of your team and the achievement of objectives and results.
• Set and reach both personal and team objectives using delegation and time management skills.
• Understand how to overcome barriers to communication. 
• Motivate, manage and lead your team and individuals to meet objectives and deliver results.
• Help staff solve problems which lead to under-performance.
• Handle difficult situations and people using empathy and constructive feedback.
• Effectively supervise individuals you used to work alongside.
• Practise the skills of assertiveness and active listening.
• Deal more effectively and confidently with disciplinary situations or conflict.

What will it cover?

Defining Your Role and Responsibilities

• What is required of you? - role and responsibilities
• Meeting new challenges and changes with confidence
• Meeting the demands of your manager and team
• Working with your manager to achieve your goals
• Establishing your personal leadership style

People Management, Team Development and Delegation

• Setting personal and team objectives
• Building a positive and successful team
• Recognising strengths and developing individuals' potential
• The process of delegation and its benefits
• Overcoming the barriers to effective delegation

Motivating the Team

• Maximising and maintaining input and motivation - building the desire for results
• Providing recognition and feedback
• Motivating to achieve maximum performance
• Linking individual effort to team and organisational goals

Effective Communication

• Overcoming barriers - ensuring your communications get results
• Assessing and listening to your team’s needs
• Communicating more assertively in team meetings
• Defining feedback and how to give constructive feedback

Overcoming People Problems and Difficult Situations

• Dealing with difficult people and situations - working towards positive conclusions
• Supervising people you used to work alongside
• Understanding the decision-making process
• A six-step technique to problem solving

Improving Team Performance

• Prioritising and planning for yourself and others
• Responding to poor performance
• Developing effective strategies for yourself and your team

Personal Development

• Preparing and developing a personal action plan to support your return to the workplace

Testimonial

Richard Stokes, HR Advisor

Office Of The Deputy Prime Minister

I found this course extremely useful. I especially found the general management theory and team issues to be pertinent. I also found the Effective Communication section very valuable and extremely relevant to my role.