Overview
Course duration: 2 days.
Capture ‘lost hours’ with this practical and insightful two-day course.
This highly practical two-day course helps you develop the self-management and time management techniques to increase your effectiveness. Emphasis is also placed on the importance of developing effective systems and procedures to support your own and your manager’s or team’s daily activities.
Is it right for me?
Suitable for secretaries, personal assistants, administrators and reception staff who are looking to improve their time management and organisational skills in order to manage their own workload effectively and enhance their performance.
What will I learn?
By the end of this course you will be able to:
- Plan and prioritise your workload confidently.
- Implement new systems to eliminate time wastage and enhance your own performance.
- Deal effectively with emails, paperwork, telephone queries and interruptions.
- Plan to meet key deadlines which determine your success and that of your manager or team.
What will it cover?
Time Management Within Your Role
- The common problems
- Time management - how it can enhance your performance
- Self-management
- Work/life balance
When There Aren’t Enough Hours in the Day
- Looking at how you spend your time
- Identifying the activities that steal your time and how to deal with them effectively
Planning, Prioritising and Effective Time Management
- Setting clear goals and objectives
- Your manager’s or team’s objectives
- Planning ahead versus fire fighting
- Being proactive not reactive
- Important versus urgent tasks
- Handling paper and electronic information
- Telephone and email techniques to save you time
- Systems and procedures
Practical Tools for Organising and Coordinating
- Diaries and planning tools
- Managing daily, weekly and monthly tasks
- Monitoring and recognising your achievements
Effective Communication Under Pressure
- The importance of good communication
- How to deal with interruptions
- Managing your manager’s and team's expectations of your workload
- How to say no
Personal Development
- Identifying your working style
- Formulating a personal action plan
Further courses to consider
Providing Administrative Support for Projects
Trainer Profile
Ian Sanders
View a short video of Ian talking about this course.
Ian works with participants to develop the self discipline and enhanced time management techniques to increase their overall effectiveness. He also emphasises the importance of developing effective systems and procedures to support their own their manager’s and their team’s daily workloads.
Ian draws on many years’ experience in a number of high pressure roles and welcomes the challenge of working with participants to plan, prioritise and manage their workloads more effectively. Ian puts participants at ease and enjoys working individually with them to help transfer their new skills to the workplace.
The Faculty
Along with George Baxter and Malcolm Caudren, Ian Sanders is part of the dedicated faculty team who will deliver this course. The initials next to each date below indicate which trainer is scheduled to deliver which event.
View our trainers' profiles.
Testimonial
Dean O'Souza, HR Administrator
OFSTED
As a result of the programme, I have become more proactive which has enhanced my own performance and that of my team.