Course code: SAM - call 0845 071 2801
Overview
Course duration: 1 day.
This workshop provides a unique opportunity for managers and secretaries/PAs to collaborate to explore their current working relationship and find ways to work more effectively with each other.
The programme is designed to help both managers and secretaries understand each other’s roles, responsibilities and issues, build stronger relationships and manage expectations.
Is it right for me?
Suitable for secretaries/PAs and managers to attend together, who would benefit from having a clearer understanding of each other’s roles, pressures and responsibilities in order for them to work more collaboratively and effectively as a team.
What will I learn?
Outcomes for the Secretary/PA - by the end of this course you will be able to:
- Benefit from a greater understanding of the role of your manager.
- Develop the managerial aspects of your role and increase your areas of responsibility.
- Enhance the support you provide by anticipating needs and identifying areas for improvement.
- Build an effective and more productive working relationship.
- Enable your manager to better understand the issues that you face within your role.
Outcomes for the Manager - by the end of this course you will be able to:
- Benefit from a greater understanding of the role of your secretary.
- Understand how your secretary can add value to the management team.
- Confidently hand over increased responsibility to your secretary.
- Build an effective and more productive working relationship.
Shared Benefits of Attending:
- Optimise your working day through increased team work.
- Improved working relationship with more two way communication.
- More efficiency and cost savings through improved working processes.
- Learn how to avoid future issues through joint action planning.
What will it cover?
The Changing Role of the Secretary/The Changing Role of the Manager
- Examining the changes in the roles
- Identifying the impact and consequence of those changes
- Establishing the way forward
Expectations
- Where we are at the moment
- Exploring expectations of each other
- Planning for the future
Building Relationships
- Examining your own behaviour style
- Understanding the effect your behaviour has on others
- How to deal effectively with different behaviour styles
- Creating the perfect relationship
Understanding Each Other’s Role
- Defining each other’s objectives
- Understanding each other’s motivators/stress
- Identifying extra responsibilities to take from/give to my
manager/secretary
Working More Effectively with your Manager/Secretary
- Joint action planning
- Red, Amber, Green lights to determine the future
Other information
You can also request this as an exclusive session for those who want a more in-depth personalised discussion. Call us on 0845 071 2810 for more information.