Fast Track to Successful People Management and Team Leadership

Overview

Course duration: 3 days.

An intensive three day course focusing on the key tools and techniques required of new managers in today's complex business environment. Using real life examples and insights from an experienced facilitator delegates will leave with a practical toolkit of best practice management techniques. 

This rapid development course ensures that delegates are fully equipped with the essential management and leadership skills and confidence to achieve success. Delegates will learn how to plan and set goals, manage and motivate for improved performance, anticipate problems and provide clear leadership.

Is it right for me?

Suitable for new supervisors, team leaders and managers who have no prior training looking for an intensive programme to help them hit the ground running in their new role.

What will I learn?

By the end of this course you will be able to:

• Define your role as both a manager and a leader.
• Establish clear objectives and standards of performance for your team.
• Motivate, manage and lead your team to meet objectives and deliver results.
• Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
• Deal effectively with difficult behaviour by providing constructive feedback.
• Use your communication skills with more impact to manage better meetings and to influence and persuade your team.

What will it cover?

Understanding Your Role

• What is required of you? Role and responsibilities 
• The role and characteristics of successful leaders
• Making the transition to a manager of others 
• Meeting the demands of your manager and team

Managing Change

• Understanding the nature of change
• A model for implementing change
• People's reactions to change and strategies for dealing with reactions

Successful Interpersonal Communication

• Overcoming the barriers to effective communication
• Building relationships through positive communication
• Communicating more assertively in meetings
• Influencing and persuading colleagues

Personal Effectiveness, Time Management and Delegation

• Self management
• Identifying key result areas
• Dealing with information overload
• Setting personal and team objectives
• The process of delegation and its benefits
• A model for effective delegation
• Identifying and overcoming the barriers to effective delegation

Team Building , People Management and Motivation

• Distinguishing team roles and responsibilities
• Creating the ability to recognise and manage the different roles
• Maximising and maintaining input and motivation - building the desire for results
• Theories of motivation and their impact in the workplace
• Practical ideas on how to motivate your team
• Recognising signs of de-motivation - tools and techniques to turn this around

Enhancing Team Performance through Coaching and Development

• Identifying the team’s coaching and training needs
• Coaching skills for managers
• Providing recognition and feedback
• Responding to poor performers

Problem Solving and Dealing with Conflict

• A six step technique for problem solving and decision making
• Dealing with difficult people and situations - working towards positive conclusions
• Handling conflict within the team and promoting cooperative behaviour
• Recognising and adapting your preferred style for resolving conflict

Your Future Development

• Identify short, medium and long term personal development actions with support and coaching from a Hemsley Fraser facilitator.

Testimonial

Russell Miles, European Sales and Marketing Manager

Dresdner RCM Global Investors

The use of learning logs throughout the course helps to focus on how lessons learnt in the classroom can be applied to real situations.