Course code: SPS1 - call 0845 071 2801
Overview
Course duration: 2 days.
This highly interactive and inspirational training course will introduce you to new skills to develop your confidence and ability to work proactively. It will provide an ideal opportunity to share experiences and interact with other PAs, and will enhance your professional development and improve performance by building on your communication, assertiveness and time management skills.
This course forms the second part of a three tier development path – please also refer to ‘The Essential Office Professional - Professional Skills for Administrators and Secretaries’ and ‘Professional Development for PAs and Executive Secretaries’ to ensure that this course is the most suitable for you.
Is it right for me?
This two day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.
What will I learn?
By the end of this course you will be able to:
- Develop your skills and make a greater contribution to your manager and team.
- Become more pro-active.
- Communicate confidently with your manager, colleagues and other departments.
- Deal with difficulties and pressures of working for more than one person.
- Plan, organise and manage your time more effectively.
- Apply top tips for writing emails and letters.
Pre-course Activity
To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.
What will it cover?
What Makes a Successful PA?
- Defining your role and what is required of a highly proficient PA
- Identifying the skills and qualities for success
- Completion of a SWOT analysis
- Developing your role and determining the way forward
Understanding Your Manager’s Role
- Contributing to your manager’s success
- Defining your own and your Manager’s/Team’s objectives
- Building a successful working relationship with your Manager and Team members
Practical Time and Self-management
- The four steps to effective time management – setting realistic deadlines.
- Managing your own and your Manager’s time – organisation and planning techniques that get you in control
- Meeting the needs and demands of more than one person
- Identifying and avoiding ‘time stealers’ and correcting unproductive work habits
Communicating Effectively through Assertiveness
- Effective listening and questioning skills
- Building rapport in face-to-face communication
- Identifying passive, aggressive and assertive behaviour
- Saying ‘no’ without feeling guilty
Handling Difficult Behaviours, People & Situations
- Interacting effectively at all levels – dealing with difficult people
- Identifying and dealing with the underlying causes of difficult behaviour
- Adopting an appropriate approach in a variety of situations
- Taking greater control and responsibility
Personal Development
- Accepting new responsibilities and challenges with confidence
- An action plan to implement and monitor your development
Testimonial
Sharon Pembroke, Health & Safety Administrator
Haden Building Management Ltd
The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood.