T: +44 (0) 845 071 2801

Terms & Conditions

Course Description

  • Due to the fluid nature of training courses and our commitment to continuous improvement, Hemsley Fraser Group Ltd reserve the right to change the course content and/or trainer, at any time, in line with market demands.

Course Dates and Venues

  • Hemsley Fraser Group Ltd reserve the right to alter or cancel published dates and change venues without liability.
  • In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course can be refunded in full.
  • Whilst every effort will be made to avoid resource changes, Hemsley Fraser reserves the right to amend or replace any pre-named trainer scheduled to deliver a specific course.

Joining Instructions

  • On receipt of written confirmation we will issue complete joining instructions detailing your participation on the training event. This includes a learning objectives questionnaire, a location map, venue details and course timings.

Learning Objectives

  • Learning objectives questionnaires have been designed to establish individual training needs. These questionnaires represent an essential part of our course refinement process and enable trainers to understand the individual needs of the delegates.

Lifetime Learner

  • Lifetime learner/special offers cannot be used in conjunction with any other offer or discount.
  • The Lifetime Learner offer applies to the course attendee only. Any subsequent substitution may invalidate the discount offered.
  • Standard transfer and cancellation terms and conditions apply.
  • The Lifetime Learner offer is only applicable if the bookings are received directly through Hemsley Fraser.
  • If an online discount is available at the time of booking this will only apply to courses that can be booked online.
  • The discount only applies to Hemsley Fraser run courses and does not apply to third party partner courses or events.
  • This discount cannot be used against the CMI level 3 Award in First Line Management, the CMI level 5 Award in Management & Leadership or the CMI level 3 Certificate in First Line Management.

Learning Passport

  • All events must be attended within a six month period from purchasing the passport.
  • All events booked as part of the passport scheme must be attended by the same individual.
  • Up-front payment only.
  • Central London courses only.
  • Cancellation of the Learning Passport will result in a 100% cancellation charge.
  • Residential courses, partner courses and accreditation courses are exempt from the Learning Passport scheme.
  • This offer cannot be used in conjunction with any other offer.

Easter Card Mailer Terms and Conditions

  • The Easter 2013 card offer cannot be used in conjunction with any other offer.
  • The Easter 2013 card offer can only be claimed by quoting the appropriate booking code.
  • The Easter 2013 'buy one get one free' offer applies when both training course places are booked at the same time and the lower cost training course place will be free of charge.
  • The Easter card offer applies to a single transaction only and can only be used once.
  • The Easter offer only applies to Hemsley Fraser run courses and therefore do not apply to third party courses or events.
  • The offer excludes residential and exam courses.
  • We reserve the right to withdraw this offer at anytime.

Valentines Offer 2013 Terms and Conditions

  • The Valentines 2013 offers cannot be used in conjunction with any other offer.
  • The Valentines 2013 offers can only be claimed by quoting the appropriate booking phrase.
  • The Valentines 2013 'buy one course and get another FREE' offer applies when both training course places are booked at the same time and the lower cost training course place will be free of charge.
  • The Valentines 2013 offers apply to a single transaction only and can only be used once.
  • The Valentines 2013 offers are valid for bookings made before the end of March 2013.
  • The offers only apply to Hemsley Fraser run courses and therefore do not apply to third party partner courses or events.
  • The offers do not apply to speaker and networking events
  • The offers exclude residential and exam courses.
  • We reserve the right to withdraw this offer at anytime.

Company Accounts Course Offer

  • This offer is available on this suite of three courses: Introduction to Company Accounts, Analysing Company Accounts and Interpretation of Company Accounts.
  • This offer cannot be used in conjunction with any other offer.
  • The same delegate must attend the first two specified courses however a colleague can attend the third specified course instead.
  • Bookings for all 3 courses must be made at the same time.
  • This offer is only available to telephone bookings and is not available for online bookings.
  • This offer is for a limited period only.

PRINCE2®

  • Due to pre-course preparation, substitutions on all PRINCE2 courses cannot be made within 10 days of the course date.

D&B Subscribers

  • D&B subscribers will receive a 20% discount on the prices shown for the courses where the D&B logo is indicated. Call 0845 0712810 for more details.
  • This discount only applies to D&B subscribers who quote their subscriber number at the time of booking.
  • This discount cannot be used in conjunction with any other discount or promotional offer.
  • Number must be quoted at the time of booking.

Distance Learning Programmes

Time Scales for Completion

  • Delegates have two years to complete the course from the date the course materials are issued.

Cancellations

  • In the event of a cancellation, a 100% cancellation fee will apply.

Substitutions

  • Substitutions can be made free of charge if no chapters have been completed by the original delegate and course materials not required to be re-sent.
  • If no chapters have been completed, but the substitution request is made more than two years since the course start date a £20 + VAT fee will apply.
  • If 1-7 chapters have been returned at the time of the substitution a £50 + VAT fee will apply.
  • If 8-14 chapters have been returned at the time of the substitution a £100 + VAT fee will apply.

Extensions

  • Extensions can be given in 6 month blocks, at a charge of £50 + VAT per block.

Re-Issue of Course Materials

  • New sets of course materials can be issued at a charge of £20 + VAT.

Provisional Bookings

  • To make a provisional reservation on a course, please either complete the online booking form, or contact one of our advisors on 0845 071 2801.
  • To secure a telephone reservation, written confirmation should be received within 5 days of the provisional booking being made.

Confirming a Booking

  • Your reservation will be confirmed by returning the booking form.
  • Confirmation can be sent by email or completed online.

Fees

  • All fees in our brochures are current at the time of going to print. However, we reserve the right to change them.

Client Reward Discount Scheme

  • The Client Reward discount applies to any delegates in the organisation attending any open course.
  • To receive the discount, bookings must be made by the same named booker.
  • The discount cannot be used in conjunction with any other offer.
  • If 12 months elapse between bookings, the organisation loses its current level of discount and reverts back to zero discount.
  • The discount only applies to Hemsley Fraser run courses and does not apply to third party partner courses or events.

Delegate Substitution

  • If you would like to make a substitution, please call us on 0845 071 2823 and we will be happy to help you.
  • Substitutions with the exception of courses including an examination or diagnostic can be made at any time without incurring a penalty.

Payment

  • Payment can be made by cheque, credit/debit card or BACS. Our payment terms are 14 days from date of invoice or prior to the event, whichever is sooner.
  • In any event, Hemsley Fraser reserve the right to refuse admission if payment has not been received prior to attending your course.
  • In the event of late payment we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998.
  • For payments in Euros or Dollars please contact us.

Cancellations

The following charges apply if you cancel:

  • 29+ days before a course = 20% of the course fee.
  • 15-28 days before a course = 50% of the course fee.
  • 0-14 days before a course = 100% of the course fee.

Any free of charge bookings would be subject to a £100 administration charge in the event of any cancellation.

Transfers

  • Transfers made 15-28 days prior to a course will be charged at 20% of the course fee.
  • Transfers made 0-14 days prior to a course will be charged at 50% of the course fee.
  • Transfers made 0-28 days prior to a course booked free of charge will be charged at £50 administration fee.
  • The transfer option only applies to delegates who are transferring to a different date for the same course.
  • Delegates must specify their choice of transfer date at the time of transfer.
  • If a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled.

Diploma in Business Administration – additional terms and conditions

  • Transfers between module dates made 15-28 days prior to a course will be charged at 5% of the total Diploma programme fee.
  • Transfers between module dates made 1-14 days prior to a course will be charged at 10% of the total Diploma programme fee.
  • Refunds will not be given once the programme has commenced.

Peace of Mind

  • Re-attending a Hemsley Fraser training course free of charge only applies to the following:
    • Refresher: If you haven't been able to apply what you learnt within 6 months of your course date.
    • Change in legislation: If the legislation taught within a course changes within 6 months of the course date, you (the same delegate) are free to re-attend the same course.
    • Participant leaves the company: If the person you booked onto a Hemsley Fraser training course leaves within 2 months of the course date, you can send their replacement on the same course free of charge.
  • The event date for re-attendance will be at the discretion of Hemsley Fraser, but will be agreed with the delegate.
  • The free re-attend only applies to the original delegate that attended for:
    • Refresher
    • Change in legislation
  • Re-attendance needs to be within 6 months of the original training event date, where possible.
  • As the person will be taking up a space on the event, a cancellation charge of £100 applies if there is a cancellation or no show.
  • Trainer follow-up support is available in the form of email or telephone support, as appropriate and at the discretion of Hemsley Fraser (based upon the need). This is limited to a maximum of 1 hour of the trainer's time per participant.
  • Hemsley Fraser reserves the right to withdraw this peace of mind offer at any time and without notice.
  • Re: The peace of mind offer - Separate conditions apply for brokers, contact us for details.

Refund/Replacement Course

  • We guarantee to offer a full refund or replacement course if the attended course did not reflect the current published description. If the claim is requesting a replacement course the replacement course must occur within 90 days of the original course date. All claims must be made in writing within 10 working days of the attended course date to customer.experience@hemsleyfraser.co.uk.

PA & Secretary Professional Development Programme

  • Success Skills for PAs and Administrators or Build Your Credibility and Be Influential - Supporting Busy and Absent Managers must be attended before Professional Development for Senior PAs and Executive Assistants.
  • The same delegate must attend all 6 days of training.
  • All courses must be attended within 18 months of the first course booking.
  • Delegates who have already attended Success Skills for PAs and Administrators or Build Your Credibility and Be Influential - Supporting Busy and Absent Managers in the last 12 months are eligible for the PA & Secretary Development Programme. The remaining balance of £1995 must be paid and remaining courses attended within 18 months of the original course date.
  • No discounts are available on the PA & Secretary Development Programme, the full price of £1995 must be paid.
  • Applicable courses for the flexible 2 days of training are listed below:

    The Essential Office Professional
    Providing Administrative and Secretarial Support for Teams
    Increase Your Self Awareness – Get the Best from Others and Create a Successful Team
    Essential Administration Skills - Be Successful in Your Role
    The HR Administrators Role
    Be Brilliant - Building Your Image and Networking for Success
    Personal Effectiveness to Improve your Performance at Work
    Managing Pressure & Conflicting Demands
    Effective Time Management for Office Professionals
    Professional Reception Skills - The Face of the Company
    An Introduction to Successful Conferences and Events
    Minute Taking Made Simple
    Project Management Skills for Office Professional
    Working with More Than One Boss - Successfully Juggling Priorities
    Influencing Successfully - Getting the Results the You Want
    Providing Administrative Support for Projects
    Commercial & Business Awareness for Experienced PAs and Sectretaries
    Marketing for Secretaries and PAs
    Effective Office Management
    Management Skills for PAs
    Remaining Positive in a Challenging Environment
    Speed Reading
    Effective Business English
    Writing for Results
    Improve your Memory Skills

Standard in-company 'Options and Pricing Menu' exclusions

Exclusions include:

  • Diagnostic and psychometric profiling tools
  • Partner courses (non-Hemsley Fraser run courses)
  • Accreditation courses exam fees
  • Courses overseas/abroad
  • Specialist/residential courses
  • Client assignments