Customer Service:

Customer Service Skills

Being robotic or scripted creates barriers in truly building rapport and a supportive customer relationship. We focus on how to make the conversation flow more naturally, whilst ensuring it is delivering action orientated results. We look at how empathy, listening, supporting and action can build your customer relationship and develop the deeper level of rapport needed to get the right result for your customer first time. We highlight a four step process for managing the conversation, share tips on showing empathy, questions types, their use and effectiveness and actively listening. Find out how to get customer service excellence right from the start with best practice advice and tips.

  • Managing the conversation
  • Service techniques & tips
  • Active listening
  • Gaining rapport

sample asset types that are included for all topic areas

trying to find a course for yourself?

We have over 250 courses available as open public events, blended or on/demand digital learning programmes. Search, browse, explore more or book a course here.

are you looking for a custom solution?

Our Core content and digital learning hub can be tailored to suit your organisation exact needs.

  • Customised portal & client branding
  • External content integration
  • Learner portal mapped to client learning initiatives 
  • Communications & launch support
  • Turn-key solution, including managed learning services support
  • Rapid deployment - A recent client achieved a 'go-live' in 2 weeks!

Ask us for a demonstration. We'd love to show you what can be achieved.

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