This 90-minute virtual practical session focuses on a four-stage structure for having a challenging conversation, with the opportunity to explore and practise the skills required to lead the conversation to a productive conclusion. These include building rapport, constructive challenge, reframing, and using positive language.

This short session is suitable for anyone who is facing a difficult conversation and would like to practise the skills they need to approach it confidently and ensure a positive outcome.

By the end of this session, you will be able to:

  • Confidently conduct a challenging conversation, following a four-stage structure