How effective we are at work and the results that we are able to achieve is largely driven by being able to vary the approach we take in our dealings with other people. Being able to identify which approach will get the best results in a particular situation with a particular person is a critical skill. This session explores a continuum of approaches to help you decide what will work best based on the needs of others.

In this session you will:

  • Understand the different approaches that are available

  • Describe the criteria that might influence the approach you select

  • Practise determining the best approach to use in different situations