This intensive one-day course gives you an understanding of the critical business issues needed to support your role as a more commercially focused office professional.

This comprehensive one-day workshop focuses on commercial and business awareness skills that will enable the office professional to broaden their role and take on increased responsibilities from their managers.

Suitable for experienced PAs and office professionals looking to increase their business and commercial awareness in order to take on more managerial tasks confidently and enhance their contribution to the organisation.

By the end of this course you will be able to:

  • Understand commercial and business issues facing your organisation.
  • Define the role and purpose of your organisation.
  • Understand the issues and dilemmas now facing organisations at a strategic level.
  • Recognise the key issues involved in change management.
  • Remove the myths and fears about finance and understand the jargon that surrounds it.

Understanding Your Organisation – its Role and Purpose

  • The role and purpose of organisations
  • Organisational culture
  • The power and influence of stakeholders
  • The structure of organisations

Introduction to Strategy

  • How strategy drives an organisation
  • Analysing internal strengths and weaknesses
  • Analysing external opportunities and threats

Making Sense of Finance

  • The profitability of organisations
  • Translating financial jargon into plain English 
  • Finance as a means of measuring performance and profitability
  • A simple framework to enhance understanding of financial and managerial accounting

The Management of Change - Why Organisations Need to Change

  • Defining the key elements of change. 
  • Levers for managing change


This course is endorsed by the IAM