This highly interactive 90-minute virtual session introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and congruent non-verbal signalling. You will learn and practice using all these skills to achieve greater success and openness in your workplace relationships, which will improve your overall confidence in communicating effectively.
This short session is suitable for anyone who wants to apply questioning and listening techniques to communicate with greater effect in the workplace.
By the end of this session, you will be able to:
- Identify the factors that help and hinder workplace communication
- Use effective questioning techniques to acquire information and build relationships
- Pick up on hidden messages through nonverbal cues
- Actively listen for feelings and behaviours as well as meaning