This 90-minute virtual session starts off by defining what a process is and the key elements of improvement: the process objective. You will then go on to learn how to identify issues, make changes to a process and decide where to focus. It also looks at how to manage people through a process change, ensuring that they are committed to implementing the required changes.

This short session is for people with responsibility for managing or improving processes who are not continuous improvement experts.


By the end of this session, you will be able to:

  • Explain what continuous improvement is 
  • Identify the underlying purpose of a process 
  • Develop meaningful a continuous improvement plan  
  • Describe how to make changes to a process