Saying ‘no’ and telling people things that they don’t want to hear doesn’t come naturally to many people, but there are going to be occasions when you simply have no option. 

This session examines the tools and techniques to comfortable and confidently deliver bad news and say no if and when we need to.
 
 By the end of this session you will be able to:

  • Find a way to comfortably and confidently say no when you need to
  • Develop assertive communication skills.
  • Deliver bad news empathetically and directly.
  • Save you and your business time and money.