This course will enable you to think differently about your day-to-day interactions and identify ways to develop new and highly effective approaches to build and manage more productive relationships. It will introduce you to the practical benefits of understanding your own and others' style, approach and emotional responses, and using this awareness to your advantage.

You will develop your self-awareness of how you come across to others. You will be challenged to be open and honest both in receiving feedback on others’ perception of you and also in giving feedback to other members of the group. It will help you to project the image and impression you want to create in the workplace.

Suitable for anyone who wants to strengthen their interpersonal relationships and create a personal strategy for improving the impact they have on other people at work.

By the end of this course you will be able to:
  • Analyse your perception of yourself and how that correlates with how others see you
  • Identify your strengths and weaknesses in interpersonal relationships and gain tips and techniques on how to build and develop them
  • Recognise different social styles in practice and how they affect the communication process
  • Recognise the impact of your behaviour on the impression you make on others
  • Give and receive effective and constructive feedback using a structured approach
  • Implement strategies to heighten your emotional intelligence
  • Understand why and how conflict arises and how to select the right approach to deal with it effectively
  • Develop a strategy to apply the skills and techniques to your own situation
  • Defining your personal brand
  • Exploring perceptions and analysing your impact on others
  • Creating effective relationships through trust, honesty and being open without fear
  • How to handle criticism gracefully 
  • Giving and receiving feedback effectively and constructively
  • Analysing and acknowledging emotions and introducing the 5 competencies of Emotional Intelligence
  • Increasing self-awareness, knowing your values and recognising emotional triggers
  • How to reframe your perceptions and change your beliefs to modify a situation
  • What to do and say to demonstrate empathy
  • Defining types of behavioural response and responding to non-assertive behaviours
  • Avoiding non-assertive patterns of behaviour by overcoming fears and inhibitions
  • Breaking the cycle of negative self-talk
  • Adopting appropriate nonverbal communication to be consistent with the message you intend
  • Seven steps to building personal impact
  • Practice networking and building rapport
  • Analysis of the four social styles, and how to flex your style to make the right impact
  • How to work with people who are opposite to you in style
  • Conflict states and approaches to handling conflict