This espresso session will help you to build a professional ‘brand image’ for your company on the telephone and via email.

By the end of the session you will be able to:

  • Project a professional ‘brand image’ for your company on the telephone and via email.
  • Identify your customers’ real needs and plan and manage your response to your customers.
  • Identify and implement the best practice techniques for managing your interactions on the telephone and via email.