This course will provide you with the knowledge and skills to feel more comfortable and confident when giving and receiving feedback. You will explore the true purpose of feedback and define some golden rules, before applying them to a structured process and practising your delivery in a safe and supportive environment. You will leave with a clear plan and a commitment to delivering some real-world feedback.

This course is suitable for anyone who would like to develop the understanding and practise the skills they need to confidently deliver and receive constructive and genuinely useful feedback.

By the end of this course you will be able to:

  • Identify good and bad practice for useful and constructive feedback
  • Plan effectively for feedback conversations
  • Confidently deliver feedback using the BOFF model
  • Use the BOFF model to receive feedback