Why not gain a professional qualification? ILM Level 2 Award is the UK's premier award for the new team leader or supervisor.

The course covers all the key skills and techniques you require to be a successful team leader. The training is practical and will give you a toolkit of resources to use in the workplace. The course also offers you the opportunity to work and discuss work issues with other team leaders.

Upon successful completion of the three-day programme, participants will be awarded the ILM Level 2 Award in Leadership and Team Skills.

This programme is ideal if you are a new team leader or supervisor seeking a professional qualification.

If you already have some experience as a team leader then you may wish to consider the ILM Level 3 Award in Leadership and Management - Fast Track Course.

By the end of this course you will be able to:

  • Understand your role as a team leader.
  • Apply a range of effective communication skills to overcome barriers in a variety of workplace situations.
  • Motivate your team to achieve business objectives by providing effective recognition and constructive feedback.
  • Employ appropriate coaching techniques to build confidence, develop potential and avoid failure.
  • Recognise workplace problems and their effect, identify causes, generate solutions and involve the team in implementing appropriate actions.
  • Identify effective team behaviours and ways to build and encourage these in your team.


  • Contents of the programme and how the certification programme will be run
  • How the assessment will be conducted

The Role of the Team Leader

  • The various roles, functions and responsibilities of a team leader – depending on the workplace
  • Limits of authority and accountability and how these are defined
  • The importance of respect and trust and how to establish and maintain these
  • Range of leadership styles and their application in various situations
  • Identify your areas of strength and possible improvement

Leading Your Work Team

  • The difference between management and leadership
  • Assessing your leadership style
  • Identify effective team behaviours

Effective Communications

  • Stages in the communication process
  • Barriers to communication and how to overcome them
  • Different ways to communicate and their relative advantages and disadvantages
  • Planning and preparation for briefings
  • Promoting and handling questions
  • Reporting back to management

Motivating the Team

  • Simple motivation models at work
  • Blending personal objectives with organisational objectives
  • Using rewards (behavioural) and positive feedback to optimise performance
  • Ensure team members understand what is required of them


  • Difference between coaching and training and when each is appropriate
  • Coaching techniques to build confidence and ownership in the workplace
  • Techniques for stretching individuals to fulfil their potential
  • Methods to avoid and overcome failure
  • Use of constructive feedback and techniques to promote positive attitude


  • Two reflective reviews due in six weeks after the course start date

Successful completion of the programme also entitles you to ILM membership. This is a huge benefit which can provide continued learning, networking opportunities and up-to-date information relevant for today's supervisors and managers.


  • Electronic copy of the ILM magazine
  • Online assessment of your team leading skills
  • Career development services
  • Use of the ILM's resource centre


This course is accredited by ILM