This intensive and practical course provides supervisors and line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management and the core skills required for the new manager.

Awarded by ILM, the Level 3 Award in Leadership and Management can generate significant payback for employers and individual managers in terms of improving quality, efficiency and effectiveness in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace, and you will leave with a personal action plan to support you on your journey to becoming a great manager.

Suitable for supervisors, team leaders and line managers who are new or fairly new to the role or who have had no previous training in people management. It is also suitable for those who are looking to be promoted into a management position.

By the end of this course you will be able to:

  • Describe the role of the leader and identify your own leadership style
  • Create opportunities to develop and maintain credibility and trust within your team
  • State the qualities of a successful team
  • Identify the various roles within your team and identify ways in which you can develop a balance of skills
  • Use established communication techniques to develop and build productive relationships within your team
  • Confidently tackle common performance issues and deal effectively with conflict that may arise within the team

In order to get the most useful learning from your time on this course, there are a few tasks we would like to ask you to complete prior to attendance.

  • During the course we will look at the different roles that people take on within teams. In preparation for this, we would like to ask you to complete an online questionnaire. This questionnaire is brief and should take you no more than approximately 20 minutes. You will be emailed a link to the questionnaire. 

When you have completed the questionnaire, your results will be forwarded to the trainer who will give you an opportunity to discuss them during the course.

  • Identify a current or past conflict scenario that has happened within the workplace, this is to help you with the Conflict Handling module. The conflict does not have to have been with you and someone else – it can be, but doesn’t have to be. Please make notes on what happened, and be prepared to share this scenario in a small group.

Thank you for spending time in preparation and we hope you find the course beneficial. 

Induction to the ILM Programme

  • Welcome to the ILM programme
  • Certification and assignment criteria
  • Introduction to report writing

The Art of Effective Leadership

  • The difference between leadership and management
  • Action Centred Leadership – finding the balance
  • Identifying your preferred leadership style
  • The Situational Leadership model

Building a Successful Team

  • The key characteristics of groups and teams
  • Building trust within and across your team
  • The stages of team development and the practical actions a manager can take
  • The dynamics of effective teams
  • Team roles and building a balanced team
  • Working effectively with different styles of communication


  • Determining when and how to coach
  • Applying the GROW model to individual coaching
  • The art of asking productive questions
  • Coaching practice

Giving and Receiving Feedback

  • The importance of feedback to improve performance
  • Feedback techniques to motivate and develop performance

Conflict Management

  • Identifying the causes of conflict at work
  • Mapping the stages of conflict development
  • The effects of conflict on individual and team performance
  • Choosing the right approach to minimise and resolve conflict in the workplace


Each delegate must complete three assignments. These assignments vary in depth and are due to be completed and handed in eight weeks after completion of the course. As part of this award, you will be offered two hours of tutorial support. You should plan to spend approximately 6 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1200 words.

Successful completion of the programme also entitles you to ILM membership. This is a huge benefit which can provide continued learning, networking opportunities and up-to-date information relevant for today's supervisors and managers.

Free ILM studying membership provides:

  • An electronic copy of the ILM magazine
  • Online assessment of your team leading skills
  • Career development services
  • Use of the ILM's resource centre



This course is accredited by ILM