This intensive and practical course provides supervisors and line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management and the core skills required for the new manager.

Awarded by ILM, the Level 3 Award in Leadership and Management can generate significant payback for employers and individual managers in terms of improving quality, efficiency and effectiveness in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace, and you will leave with a personal action plan to support you on your journey to becoming a great manager.

Suitable for supervisors, team leaders and line managers who are new or fairly new to the role or who have had no previous training in people management. It is also suitable for those who are looking to be promoted into a management position.

By the end of this course you will be able to:

  • Describe the role of the leader and identify your own leadership style
  • Create opportunities to develop and maintain credibility and trust within your team
  • State the qualities of a successful team
  • Identify the various roles within your team and identify ways in which you can develop a balance of skills
  • Use established communication techniques to develop and build productive relationships within your team
  • Confidently tackle common performance issues and deal effectively with conflict that may arise within the team

Induction to the ILM Programme

  • Welcome to the ILM programme
  • Certification and assignment criteria
  • Introduction to report writing

The Art of Effective Leadership

  • The difference between leadership and management
  • The role of trust and respect in effective leadership
  • Identifying your preferred leadership style

Building a Successful Team

  • The key characteristics of groups and teams
  • The stages of team development and the practical actions a manager can take
  • The dynamics of effective teams
  • Team roles and building a balanced team

Motivating the Team

  • Explore key motivators
  • Find out what motivates your team
  • Using delegation as a motivation tool
  • Put motivational theory into practice

Giving and Receiving Feedback

  • The importance of feedback to improve performance
  • Feedback techniques to motivate and develop performance
  • Inviting and accepting feedback to improve your own performance 


  • Determining when and how to coach
  • Applying the GROW model to individual coaching
  • Coaching practice

Conflict Management

  • Identifying the causes of conflict at work
  • The effects of conflict on individual and team performance
  • Using the right approach to minimise and resolve conflict in the workplace


This course is accredited by ILM