The ILM Level 5 Award in Leadership and Management has been designed to give practicing or aspiring middle managers a solid foundation for their formal development in this role. This is a concise qualification, made up of two units and delivered over three sessions.

In the first unit, 'Becoming an Effective Leader’, you will explore the nature of the middle management role and both evaluate and develop your ability to set direction, communicate, delegate and motivate. You will also learn the basic theory of emotional intelligence and the effect of emotions on your performance and the performance of your team.

In the second unit, ‘Managing Stress and Conflict in the Workplace’, you will explore techniques for identifying, preventing and resolving conflicts within your team. This module also focuses on stress management within the organisation and requires you to assess your ability – and your organisation’s ability – to recognise and manage stress effectively.

Suitable for either practicing or aspiring middle managers looking to gain a professionally recognised qualification.

Benefits of attending:

  1. Gain a recognised national qualification for managers
  2. ILM ‘Learner Membership’ status giving access to a range of benefits
  3. Participate in practical and interactive workshops
  4. Expert support in preparing your written assessment for submission

By the end of this course you will be able to:

  • Evaluate your ability to use a range of leadership styles, in different situations and with different types of people
  • Use theories of emotional intelligence to review the effect of emotions on own and others’ performance
  • Review and develop your ability to set direction and communicate this to others
  • Review and develop your ability to motivate, delegate and empower others
  • Produce a personal development plan to improve your leadership capability
  • Evaluate how effective your organisation is in recognising workplace stress and conflict, and providing the necessary support mechanisms
  • Plan improvements to how you identify and deal with workplace stress and conflict

Understanding the Management Role

  • The role of the middle manager and your part in achieving organisational goals
  • Defining the key responsibilities of the middle manager
  • Action-centred leadership – finding the balance

Leadership Styles and Approaches

  • The emotionally intelligent leader – assessing your style
  • Perspectives on leadership: Servant and Host
  • Situational leadership

Emotional Intelligence

  • Background to emotional intelligence
  • Self-awareness: understanding your strengths and limitations, and continuously developing yourself as a leader
  • Self-management: controlling your emotional response, displaying confidence and self-assurance, being resilient
  • Social awareness: demonstrating empathy and awareness of organisational politics
  • Relationship management: inspiring and influencing

Effective Communication

  • The importance of effective communication
  • Influencing, persuading and negotiating techniques
  • The power of networks

Motivation and Delegation

  • Introduction to motivational theories
  • Evaluating motivational factors and selecting the appropriate approach for different situations and people
  • Using delegation as a motivational and development tool
  • Five steps to effective delegation

Managing Workplace Stress

  • How to spot the signs of stress at work: the causes and symptoms
  • Management responsibilities and methods for managing work-related stress
  • Sources of support and techniques to help manage and reduce stress
  • Workload management: agreeing objectives and priorities

Managing and Resolving Conflict

  • Causes of conflict and interpersonal friction
  • Resolving conflict: selecting the right approach
  • The legal and organisational perspective: when to escalate

Assessments

After the course, you will complete two assignments. Upon successful completion of these assignments, you will obtain the ILM Level 5 Award in Leadership and Management.

In the first assignment, ‘Becoming an Effective Leader’, you will be asked to assess and review your current leadership style and identify your strengths and development areas. This will result in a detailed action plan that enables you to further develop your leadership capability.

The second assignment will cover evaluating the effectiveness of your organisation in recognising workplace stress and conflict and the necessary support mechanisms. In addition, you will critically evaluate your own ability to identify and deal with workplace stress and conflict.

As part of this award, you will be offered 3 hours of tutorial support.

All learners gain free studying membership of ILM for one year. Designed to help candidates get the most from their course and advance their management career, studying membership gives access to a wide range of specialist support and development materials and services. Once registered, candidates can activate their ILM studying membership online at i-l-m.com/activate.

At any time candidates can upgrade to become a full ILM professional member - giving an additional range of membership services and the use of post-nominal letters (e.g. AInstLM).

Accreditation

This course is accredited by ILM