Succeeding at work will inevitably entail having difficult conversations, whether with colleagues, suppliers or customers. Being able to approach difficult conversations calmly and confidently will enable you to work more effectively and build stronger relationships.

  • Identify what you want the outcome of a difficult conversation to be
  • Explore the perspective of the other person
  • Recognise and manage strong emotions during a difficult conversation 
  • Prepare an opening statement to focus the conversation and set expectations