This 90-minute virtual session highlights the importance of questioning and listening skills in the process of effective communication. Explore the barriers to listening and how to apply active listening skills to build rapport and more successful relationships with clients and colleagues.

You will learn how to plan for a conversation and practise a variety of questioning techniques to help achieve your desired outcomes.

This session is for anyone who wants to improve their questioning and listening skills.

By the end of this session, you will be able to:

• Look at the process of effective communication
• Cover the barriers to listening, and active listening as well
• Gain a better understanding of good questioning technique and how to plan for a conversation
• Practise techniques to successfully manage stress both in the workplace and your home life